Customer Service Information Technology

Shavonne Bevans

**** ******** ***** ** *** P***

Ph: 305-***-****

Email: ***************@*****.***

Customer Services Representative

Profile • More than 20 years of successful experience in customer service.

• Proven track record of successfully finding root causes of problems, resolving them or forwarding suggestions for improvement.

Synopsis of

Achievements

• GPA: 3.79

• Server+ Certification

• Graduate of Keiser University Associate of Science Information Technology Employment

GMMI (Generali Global Management) April 14, 2023-Current American Express January 14, 2022-Febuary 2,2023

Miami Dade Fire Rescue Doral, Fl August 09,2021 -December 12, 2021 Dispatcher

• Wide breadth of emergency dispatch experience

• Sound grasp of public safety principles and practices

• Strong expertise in determining emergency nature and location

• Ability to prioritize multiple emergency calls and dispatch appropriate services

• Excellent facility with a wide variety of communications equipment

• High oral and written communication skills

• Exceptional problem-solving and organizational abilities Amazon Inc. May 29, 2019-June 26, 2019

Sortation Associate

. moves packages from pallets to assigned scan location, inspects packaging for defects and damages, follows company safety guidelines, and keeps the warehouse clean and organized. United Healthcare, Miramar, Fl November 17, 2008- August 02, 202 Customer Care Appeals Analyst

• Resolve customer complaints and concerns with strong verbal and negotiation skills. Display courtesy and strong interpersonal skills with all customer interactions.

• Maintain composure and patience in face of difficult customer situations. Support customers with online billing and account issues. Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

• Provided through support and problem resolution for customers. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Education

Keiser University, Pembroke Pines, FL. February 2, 2014 2014

Associate of Science: Information Technology

References Furnished Upon Request

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