Systems Administrator Service Delivery

Taras Mazur

917-***-**** *****.*******@*****.*** Jersey City, NJ linkedin.com/in/taras-mazur-646261200

Systems Administrator

Effective, decisive, and results oriented Professional Enterprise Systems Administrator with proven IT service delivery skills and experience in financial services industry. Creative troubleshooter known for an organized task approach, that quickly identifies problems and utilizes technical proficiencies to achieve cost-effective solutions and continuous improvement.

Effective communicator who can distill large amounts of information into usable and understandable knowledge; provides strong team leadership and takes ownership of all aspects of projects. Accomplished critical thinker who demonstrates exceptional work ethic and vision and leads by example. Current with new technologies, providing communication bridge between C-Suite and IT professionals to accomplish common goals.

Areas of Expertise

–Technical Support/Service

–Strategic Planning

–Systems Support

–Data Analytics

–Test Requirements

–Information Security

–Research Management

–Network Security

–IT Service Delivery

–Workstations

–Team Management

–Problem Analytics

Professional Experience

Motorola Solutions New York, NY 01/2023 – 06/2024

Systems Technologist/Field Engineer

Perform System configurations for all supported Company 9-1-1 solutions

Provide front-end support to clients and colleagues in other departments

Provide support to Customers while migrating the Company’s 9-1-1 solutions into a production environment, ensure that installation/quality issues are resolved in a timely and efficient manner

Travel to multiple datacenters, including PSAC1 & PSAC2 locations, to provide troubleshooting and support

Peraton Labs Basking Ridge, NJ 08/2022 – 01/2023

System Administrator/User Support

Support, install, and improve existing systems and services.

Configure and maintain physical and virtual servers and systems infrastructure

Support and maintain portions of the Microsoft 365 environment including OneDrive and Teams

Determine action plans to address issues, communicating proactively with service users

Manage Active Directory for various teams, including Group Policy and Permissions

Thomson Reuters/Refinitiv New York, NY 11/2007 – 4/2021

Technical Specialist/System Analyst

Provided technical customer support for market data applications; identified and resolved system-wide issues

Taras Mazur *****.*******@*****.*** Page 2

Implemented and managed specialized support technologies and activities aimed at improving support

Performed troubleshooting of end user incidents, networks, servers, printers, routers, and switches

Utilized monitoring tools to monitor systems, application, network behavior, and performance

Accepted ownership of customer issues until a solution was achieved, providing complete full circle customer satisfaction and experience, analyzed system performance data to identify problem issues

Monitored and managed teams Salesforce service requests and activities to ensure all emails and other entries were recorded, added and responded to in a timely matter

Vendor Management & Logistics

Called out major and recurrent telco circuit issues that were impacting clients, collaborated with product support teams to resolve issues

Liaison between internal business units, development teams, field engineers, and external clients to coordinate the work involving telco providers

Served as the logistics and vendor management subject matter expert to other departments and the field regarding logistics processes, systems, workflow, and tools

Self Reliance Federal Credit Union New York, NY 06/2002 – 11/2007

Network/Systems Administrator

Configured local area network (LAN) using Windows NT/2000/XP and Cisco routers and switches

Administered computer network system for financial institution

Managed employee’s network accounts (secure logins, authentication/authorization, user access credentials)

Provided technical support to all departments within the credit union and branches

Responsible for daily end-of-day and various optical backup procedures

Installed and updated operating systems, hardware, and various software packages

Managed secure network lines used by the loan, accounting, and credit bureau departments

Education

Bachelor of Science in Computer Science – Minor in Business

St. John’s University Queens, NY

Fluent in Ukrainian, Russian, and Polish

Technical proficiencies

HARDWARE: Dell, HP, IBM, IBM AS/400, Network Printers (IBM, HP, Dell Canon), Cisco Routers/Switches, Network Hubs, System Backup Devices (Brightstar ARCserve Backup) Mobile Devices

SOFTWARE:

Operating Systems: Windows 10/11, Ubuntu, UNIX, Mac OS

Networking: TCP/IP, WAN/LAN, Cisco Routers/Switches

Applications: ThomsonOne, O365 (Word, Excel, PowerPoint), ServiceNow, Outlook/E-Mail Exchange Server, SalesForce, JIRA, Wealth Management, Workday

Languages: HTML, SQL, C++, C, Visual Basic 6.0, COBOL II, OS/VS COBOL

Databases: MS-Access, Active Directory

Self-Motivated…

Knowledgeable…

Results-Driven

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