Field Support Service

New Jersey : (Cell) 732-***-**** ***********@*****.***

Jeffrey Doran

Field Support Specialist-Information Technology

Service-focused technical leader with 20+ years of success managing and optimizing 24/7 Field Service support of state-of-the-art applications for a global leader in the Retail industry. Successful in partnering with Stores and Logistics/Operations Divisional teams to deliver systems with maximum uptime and dependability. Consistent history of growth and development while assuming higher levels of responsibility and mentorship of fellow Associates to further enhance team productivity.

Education

Certificate in PC Repair and Networking- Harrison Career Institute, Oakhurst NJ (September,1998 – March,2000)

Bachelor of Science, Business Management – Monmouth University (September,1991- September,1993)

Certifications

Cisco Certified Data Center Technician (DCTECH 010-151) Certification- March 2022

Cisco Meraki CMNO (Certified Meraki Network Operator) Certification- June 2018

Professional Experience

NCR Voyix Corporation- Field Support Specialist (June,2019 to Present)

Macys Technology- Analyst II (April,2018 – June,2019)

Macys Technology- Analyst I (September,2016 – April,2018)

Responsibilities

Installing, servicing, maintaining asset management and logistics of all network communication equipment for the NJ Northeast Region of Macy’s Inc, as well as Networking clients such as Cisco Systems, Ciena Corporation, Nutanix, Veritas and Tintri. I work with Management, Executives, Vendors, and Fellow Team Members to improve technology / procedures successfully to enhance the customer experience with Macy’s and Bloomingdale’s Department Stores.

Mentored new hires and fellow team members on projects and the daily responsibilities of a field technician for Macy’s Inc.

Addressing all technical issues in a timely manner and providing a status of the issue's progression to its resolve.

Maintaining SmartPOS Systems - ISP Servers and Controllers, IDF’s, thermal printers, CRU’s / PT’s, Registers, and MSPOS.

5 Ghz / 2.4 Ghz RF Network Systems – Cisco Switches, RF Access Points, CVT’s, RF Registers, RF PDA Scanners, Printers, and Apple iPads/iPods, Honeywell CT40 Handheld devices, Zebra RFID sled technology.

LAN / WAN Network Systems – Dell and Cisco Servers, Cisco Legacy and Meraki Switches, Laptops, PC’s, and Printers.

Telephony Network Systems – IP Phones, PBX/Terminals, RF Phones, ROLM Phones, Auto Attendant/VRU.

Asset Management of equipment. Document an accurate inventory of Macy’s owned equipment through ServiceNow ITXPress application.

Creating, updating and closing logistic transactions used to track equipment coming and/or going out for repair.

Classes / Courses / Programs

Time Management - Service Now IT XPress Ticketing System - Cisco Meraki Dashboard

MS Networking Essentials - - Telephony Theory and Application - Ciena Corporation 6500 appliance

Imprivati Ground Control - Advance Interpersonal Communications - ProComm Plus PBX software

Adobe Acrobat Pro - MS Office (Client & 365) - Windows Remote Desktop

Project Management Fundamental & Server Analysis and Optimization

Project Installations Regional Contact- Technical Lead

Macy’s Small Format Store – Centerton Square, Mount Laurel, NJ, Garden State Park, Cherry Hill, NJ (January 2024- May, 2024)

Bloomingdale’s Small Format Store – Bloomies Shrewsbury NJ (September,2024- November,2024)

Macy’s Register Implementation project- several NJ locations (March,2023 – September,2023)

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