Customer Service Call Center

Gloria Denise Smith

**** *** *** ***** ***** Hill IL 60403

Cell Phone: 708-***-****

Email: **************@*****.***

BMO (Business Servicing Associate)

Naperville, Illinois (Call Center)

December 2022- Present

Servicing 50-80 calls on average per shift.

Assisting account types (Small business, Non- Profits, Corporations, LLC, DBA, CD’s)

Making account changes/updates

Filling claims/ disputes

Account Closings

Ordering Checks

Online account assistance & troubleshooting (reset password, open OLB accounts & transfer walk though)

Business product knowledge

Processing account payments

Tracking orders & payment information

Schedule in person appointments

Process paperwork requests ( statements, deposit slips, posted checks)

The Room Place (Customer Care Manager)

Joliet, Illinois

May 2020- June 2022

Taking 20-45 incoming and outgoing calls daily

Processing orders

Completing finance contracts

Filing

processing monthly supply orders

Hiring

Writing office schedule

Working daily reports

customer order update calls

Finalize weekly payroll in ADP.

Counting cash drawers

preparing weekly bank drops

Opening & closing office

employee reviews

Daily paperwork

Ashley Furniture (Office Lead)

Romeoville, IL

February 2019-March 2020

Daily paperwork

Answering phone calls

Processing orders

opening & closing office

Counting cash drawers

Processing finance contracts

Customer order update calls

Daily reports

In person customer service

Avenue (Assistant Sales Manager)

Skokie, Illinois

July 2014- September 2016

Gross Root Marketing and Recruitment for new opportunities within store

Opening and closing store

Daily inventory of Cash Register drawer

Customer service

Overseeing staff during a shift (four associates at a time)

Daily paperwork (Payroll, bank sheet, business reports)

Floor set execution

Receiving and processing shipment

In store transfers

Marketing updates

Store recovery

Replenishment of merchandise

Bi-yearly store inventory

Driving sales (UPT/ADS)

Preparing Weekly Schedule

Catherine’s Plus (Key Holder)

Skokie, Illinois

August 2008- June 2014

Opening and closing store

Daily paperwork (Business reports, sales, banking sheets)

Processing Shipment

Replenishment of merchandise

Driving Sale’s (UPT/ADS)

Customer service

Store recovery

Preparing Weekly Schedule

Floor set execution

Overseeing sales associates (non-management)

Professional References

1.Darwin Arnold (Store Manager/ The Room Place) 708-***-****

2.Sergio Gomez (Sales Lead/ Ashley Furniture) 630-***-****

3.Nicole Shubert (BMO/ Personal Banking) 630-***-****

Education

Harry S Truman College

1145 W Wilson Ave Chicago, IL 60640

Business Administration/ associate degree/ 2009-2011

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