Quality Assurance Software

Jennifer L. Ritenour

**** ***** ****** ** ************, IN 46055

******************@*****.*** 317-***-****

EDUCATION

Anderson University, Anderson, Indiana

Bachelor of Arts, Mass Communications

TECHNICAL EXPERIENCE

HARDWARE: PCs Mac Apple devices

OPERATING

SYSTEMS: Windows MacOS iOS

SOFTWARE TOOLS:

Jira MS SQL Server Management Studio

Azure Dev Ops Postman

MS Office 365 Sharepoint

HP Quality Center Rational Robot

Microsoft Test Manager IBM Rational ClearQuest

Microsoft Teams MS Visual Studio

MotioCI IBM Cognos Reports

CERTIFICATION: ISTQB Certified Tester Foundation Level (CTFL)

PROFESSIONAL SUMMARY

I have 20 years of Quality Assurance testing experience across multiple platforms, including manual and automated testing. I utilize QA industry-standard processes, procedures, and best practices. My approach to the SDLC is a combination of test design techniques, such as black box testing and exploratory testing, with either a waterfall or agile (Scrum) methodology. My experience includes documentation, validation, and mentoring. Also, I have technical writing experience working in the publishing field and pharmaceutical industry and can work on both team and individual projects.

EXPERIENCE

Anchor Point Technologies

Senior Quality Assurance Analyst (Consultant)

December 2024-Present

Verified functionality of new software for construction management system

Updated test cases in ADO to match the latest requirements documentation

Created test data to confirm system integrations

Tested end to end workflows utilizing various business user roles

Executed test cases in ADO and created reports to display latest testing results

Logged bugs for software defects and worked with developers to confirm fixes

Participated in daily triage meetings for testing status and bug management

Beacon Hill

Senior Quality Assurance Analyst (Consultant)

October 2023-November 2024

Led the testing effort of Cookie Consent Management (CCM) functionality on global firms

Coordinated testing for multiple firms over several phases

Collaborated with Project Manager on testing estimates and status for the project timeline

Reported issues and bugs to project team for resolution

Verified Acceptance Criteria for each User Story

Beacon Hill

Senior Software Analyst (Consultant)

June 2021-June 2023

Coordinated end user functional, integration, regression, security, and reports testing for various business units.

Created test case shells in Azure Dev Ops and worked with business users to populate scenarios.

Assisted business users in executing test cases and creating bug tickets in Azure Dev Ops.

Imported test case scenarios from Sharepoint into Azure Dev Ops Test Plans.

Tested and tracked performance load times and issues.

Performed comparison testing for Cognos and Power BI reports (Baseline vs UAT).

Allied Solutions

Senior Test Analyst

March 2021-June 2021

Worked on Product Development team in Agile environment on 2-week sprints.

Helped deliver quality software focusing on dealer auto loan processing.

Utilized Jira for project management tasks, including testing and bug fixes.

Created and executed Test Cases in Azure Dev Ops.

Beacon Hill

Software Tester (Consultant)

July 2020-Feb 2021

Performed manual testing on payment processing functionality for several clients.

Worked with Product Owner and Developers in an Agile/Scrum environment, completing deliverables in 2-week sprints.

Verified and completed User Stories in TFS.

Created and executed Test Cases in Microsoft Test Manager (MTM).

Used Postman to verify HTTP APIs for testing purposes.

Remarque Systems

Software Tester

July 2018-May 2020

Performed manual testing on system software functionality of clinical trial data.

Worked with Product Owners and Developers in an Agile/Scrum environment, completing deliverables in 4-week sprints.

Executed queries using Microsoft SQL Server Management Studio to validate test data.

Logged and monitored bugs in Azure Dev Ops.

Created and ran Test Plans, Suites, and Test Cases in Microsoft Test Manager.

Ran Regression Test Cases for formal system testing before each software release.

dotStaff

Senior Software Quality Analyst

Jan 2013 – July 2018

Manually tested web application functionality on the Azure Gov Cloud.

Worked with Product Owners and Developers in an Agile/Scrum environment, completing deliverables in 2-week sprints.

Executed queries using Microsoft SQL Server Management Studio to validate test data.

Logged and monitored bugs in VSTS.

Created and ran Test Plans/Suites/Cases in Microsoft Test Manager.

Tested the mobile app on Apple devices and helped prepare the app’s readiness for in-store delivery.

ADESA, Inc.

Software Quality Analyst

Sept 2007 – Jan 2013

Responsible for troubleshooting and investigating defects for in-house software applications.

Worked with Programmers/Analysts to troubleshoot issues that arose with testing applications.

Worked with Business Analysts to comprehend business user functional process.

Prepared and executed test plans for functional areas of applications. Properly documented testing failures.

Certified the quality level of new and existing applications from a functional and regression testing perspective.

Logged defects/bugs into ClearQuest.

Verified data on the backend using Squirrel SQL Client.

Bucher & Christian Consulting, Inc.

Test Lead (Consultant)

July 2007 – Sept 2007

Worked as Test Lead for GBIP project at Eli Lilly & Co.

Trained business users to test new software.

Validated test scripts of business users in Quality Center.

Logged defects/bugs into Quality Center.

Generated various reports from Quality Center to manage the progress of the testing project.

DSS Consulting

Software Test Analyst (Consultant)

August 2006 – May 2007

Worked as Software Test Analyst at Eli Lilly & Co.

Reviewed and executed vendor test cases/scripts to test application-based vendor system software.

Executed dry run testing for data migration.

Created and executed test cases/scripts for integration testing.

Logged defects/bugs into eRoom issues database.

Volt Technical

Software Validation Analyst (Consultant)

June 2006 – August 2006

Worked as Software Validation Analyst for the GBIP Solution Delivery program at Eli Lilly & Co.

Validated GBIP Test Script Execution Signature Pages by checking them against the validation checklist.

Validated Test Set Properties of scripts in Mercury Test Director (dates, test phase, run name).

Created and submitted E-Packets for GBIP test scripts using Test Director and Documentum.

Assisted Sr. Project Assistant in troubleshooting documentation and validation issues of test scripts in Test Director and Documentum.

Eliassen Group

QA Software Analyst (Consultant)

August 2005 – February 2006

Worked as Test Analyst for the Demand IT Business Intelligence program at Eli Lilly & Co.

Modified test scripts using Mercury TestDirector.

Executed test scripts for new system software using Hummingbird HostExplorer and Quest Toad for Oracle 8.5.

Documented test script defects in TestDirector.

Performed Customer Acceptance Testing (CAT) for Customer Data Maintenance (CDM) website software.

Brooksource

QA Software Analyst (Consultant)

February 2005 – August 2005

Tested in-house software applications using SQL Server (Query Analyzer).

Performed automated and manual testing using Rational ClearQuest/Robot.

Documented testing results in PVCS Tracker.

Eliassen Group

QA Software Analyst (Consultant)

November 2004 – January 2005

Worked as Test Analyst for the Demand IT US Medical department at Eli Lilly & Co.

Executed test scripts for new system software.

Documented test script defects in Rational ClearQuest.

Adjusted script code for test execution per the reference data parameters document.

Technical Consulting Firms – Computer Horizons (2002-2004) and Theoris (2004)

Technical Writer

March 2004 – October 2004

Worked as Training Administrator in the Quality Control and Training & Development Depts. at Eli Lilly & Co.

Developed training materials on Computer System Validation (CSV) and adhered to CSV policies.

Collaborated with Subject Matter Experts to develop and write training course materials in MS Word based on the corresponding procedures.

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