Customer Service Inventory Control

Kerry T Robinson

Coppell, Texas *****

**************@*****.*** - 972-***-****

Professional Summary

Reliable and highly motivated customer service specialist with over 15 years of experience in a variety of challenging environments. Strong communication, problem-solving and organizational skills. Eager to contribute to a team and provide exceptional customer service.

Skills

Communication: Clear and concise verbal and written communication, active listening, conflict resolution.

Problem solving: Analytical thinking, identifying and resolving issues, finding creative solutions.

Customer service: Patience, positive attitude, empathy, understanding customer needs.

Teamwork: Supportive, collaborative, able to work effectively and efficiently in a group.

Technical: Familiarity with Microsoft Office (word, excel, outlook), email management, data entry, presentation software, digital calendars, video conferencing.

Experience

Robo Renovations - Assistant manager (2024-Present)

-Oversaw customer relations to place bids for a variety of different jobs.

-Maintained safe, organized and productive worksites for coworkers and properties

-Time and budget planning. Skilled in a variety of different tools and machinery

Family Video - Store manager (2012-2019)

-Directed entire oversight of store, its employees (including training) and customer service.

-Managed cash registers, deposits and interactions with corporate management.

-Piloted inventory control, shipping and logistics

MEMO International - Warehouse/ Logistics manager (2006-2011)

-Warehouse supervision and training of employees

-International logistics manager and inventory control of high-end engines and supplies

-Provided online and in person customer service and conflict resolution

Education And Volunteer Work

Associates Degree in business, North Lake College (2015)

- Classes in management, marketing, economics and accounting.

-Current training in real estate- Real estate marketing, law and brokering.

Metrocrest services (2016-Present)

- customer service to over 300+ families providing necessary meals. Volunteer training.

-Partnered with over 50+ employees and volunteers to relocate and set up a state of the art facility. Inventory control

Buckner International (2024)

- Collaborated with other volunteers to construct the framing of houses for families in need.

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