Customer Service
Resume:
Kayla Sanders
Durham, NC 27704
************@*****.***
EXPERIENCE
State Farm, Raleigh NC — Account Manager
Jun 2024 - PRESENT
Responsibilities
● Sell home and auto insurance policies
● Educate customers on products and how they protect them
● Manage customer accounts
Add, replace, and remove vehicles from auto policies
Make changes to existing policies
Resolve billing issues
Answer policy questions
● Answer incoming calls/ making outgoing calls
● Log notes in CRM system and follow up accordingly PRIDE Athletics Cheerleading, Durham NC — Owner
NOV 2023 - PRESENT
Responsibilities
● Coach all athletes for their current skill and train for higher level skills.
● Graphic Design for marketing purposes:
Website building/ management through WIX professional.
Use of CANVA for marketing for social media, flyers, and documentation.
● Social media management of Facebook and Instagram.
● Event planning for fundraisers and scouting of new athletes. Ranging from 25-50 attendees.
● Budget planning and all account payable processes including creation of invoices and processing payments.
● Here are just a few examples but all operations are completed by me. Durham Exchange Club Industries Inc (Non- Profit), Durham NC — Customer Service Rep
APRIL 2022- JUNE 2024
Responsibilities
● Management of multiple long- term customer accounts and any new short- term customer accounts.
Managed the largest customer account, CEVA Animal Health.
Business -to- Business customer accounts.
● Conduct internal audits of all SOP’s and customer processes.
● Project Management from conception to completion.
Entry of orders and creation of relevant paperwork.
The main point of contact for customers and the production team.
Direct communication with production managers about the progress of projects.
● Data entry and analysis through the use of Microsoft Excel.
● Daily use of Microsoft Suites. (Outlook, Excel, and Word).
● Reason for Leaving: Laid off due to structural reorganization of the company.
SKILLS
· Project Planning and
Management
· Data Entry and Analysis
· Internal Auditing
· Customer Service
· Excellent Communication
· Document Creation
· Teaching/ Training
· Budget Planning
· Creative
· Detail Oriented
· Very Organized
· Money Handling
· Microsoft Office Suite (Proficient
in Excel, Word, PowerPoint, and
Outlook)
· Team Leadership
· Event Planning
· Social Media Management
· Graphic Design (Primarily in
Canva)
Certifications and
Achievements
· Property and Casualty Insurance
License
EPIC Cheer and Dance, Durham NC — Allstar Cheer Director MAR 2020 - MAY 2023
Responsibilities
● Create routines for all performances and competitions
● Training of kids, ages 5-18, on skills needed for their team/ Level.
● Completion of on- boarding paperwork and assessments of new kids and their families
● Budget planning and designing of all new apparel.
Also required to research and find vendors to fit the budget.
● Scheduling of competitions and events
● Event planning for fundraisers and scouting of new athletes. Ranging from 75-100 attendees.
● Handle any other duties needed to support the CEO.
● Reason for leaving: Opened own program
Orangetheory Growth Partners Call Center, Chapel Hill NC — Customer Service Rep
NOV 2021 - MAR 2022
Responsibilities
● Use of CRM software to make daily contacts by call, text, and email and record the interactions.
● Booking of clients for classes across multiple studios in different states.
● Promotion of different offers and selling of class packages.
● Conduct internal audits of customer profiles to keep them fresh and up to date.
● Reason for leaving: Laid off due to department closure. LEI Home Enhancements, Raleigh NC — Assistant Marketing Manager
OCT 2020 - JULY 2021
Responsibilities·
● Door -to- door sales, covering 3-5 neighborhoods a day.
● Push promotion and deals, attempting to set 1-2 appointments a day to sell windows and other home enhancements.
● Work as a team to reach weekly goals.
● Research of neighborhoods in a given radius for surveying.
● Promoted within 6 months of entering the company.
● Data entry of our appointments, presentations, and working areas.
● Reason for leaving: Safety Concerns
EDUCATION
East Carolina University, Greenville NC — BS in Accounting AUG 2024 - PRESENT
Wake Tech Community College, Raleigh NC — Associate in Science
AUG 2019 - JUNE 2022
● Received degree in June 2022.
UNC Charlotte, Charlotte NC — BS in Kinesiology
AUG 2016 - MAY 2019
● Varsity Cheerleader during all 3 years.
Team captain from 2017-2019
● Campus Ambassador for 2 years.
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