Customer Service Human Resources

Mikiea Bell

Anaheim, CA ***** 562-***-**** **********@*****.***

SKILLS & QUALIFICATIONS

Customer Service

Guest & Employee Safety

Positive Attitude

Attention to Detail

Microsoft Office

Punctuality

Role Playing

HIPPA Compliant

Safe Driving

Confidentiality

WORK EXPERIENCE

Utilized SAP for data and transactions to create reports.

Partnered with other Disney University departments to maintain an accurate classroom record.

Practiced Safe Harbor; ensuring all federal and state laws were being upheld.

Maintained bi-weekly schedules of over [enter number] employees

Managed communication of the Traditions (orientation) program, reserving training space, room set up and break down, material inventory and preparation, managing the program budget, and training & leading the Traditions facilitation team

Tracked and managed hiring reports from Casting and Workforce Management, providing accurate reports, forecasting and scheduling of the Traditions program.

Demonstrated strong leadership to influence and drive results in an ever-changing environment.

Verified that information in reports and computer systems was accurate.

Reversed truancy incidents upon Leader request, updating or removing of incidents involving documented leaves of absence,

Modeled Disney heritage and shared Disney knowledge.

Answered any concerns new employees might have had about their role, worked expectation or park policies.

Represented and reflected the Disney brand and inspired new hires to continue Walt Disney’s legacy.

Delivered packages to destination within a certain time frame.

Accepted payments for packages using a mobile credit card processor.

Reported potential mechanical problems, or safety violations, to the appropriate department.

Loaded and unloaded cargo up to 15 pounds.

Increased referrals and developed long-term business relationships. WORK HISTORY

Contracted Medical Courier, RX2Go, Anaheim, CA, June 2022 to July 2022 Delivery Driver, Postmates, Anaheim, CA, March 2021 to December 2022 Multiple Human Resources Roles, Walt Disney Company, Anaheim, CA, March 2001 to September 2015

EDUCATION

Associate of Arts; Liberal Arts

Cypress College Cypress, CA

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