Environmental Services Project Management
Resume:
Executive Leadership
Strategic and Tactical Planning
Project Management
Multi-Facility Campus Oversight
Contract Negotiations
Preventative Maintenance
Planning
Regulatory and Accreditation
Expertise
Critical Thinking
Interpersonal Relations Specialist
Organizational Savvy
Results Oriented
ERIC SWAN ENVIRONMENTAL SERVICES PROFESSIONAL
************@*****.***
1185 Apache Trail,
Brookfield, WI 53005
ACHIEVEMENT CHRONOLOGY
Specialty is in the health care campus multi-facility, multi-location oversight space. Versatile and seasoned Environmental Services professional with experience ensuring pristine, optimal facility operations with a proven track record in labor acquisition and retention as well as optimal compliance with governmental, regulatory, federal and state safety initiatives and oversight, and dynamic business negotiations that lead to overall budget-conscious, enhanced and essential third-party vendor management. Expertise in workforce engagement, change management and system-wide implementations that drive workflow enhancements, effectiveness and efficiencies across vertical and horizontal departmental operations. 5/2018 - 8/2024
Managed the overall day-to-day facility operations for Ascension SE Wisconsin Hospital – Elmbrook Campus, The Joint Commission accredited 120 bed community-based hospital located in Southeastern Wisconsin which includes a level IV Trauma Center, 24/7 emergency care, outpatient surgery, cancer and birthing centers. Responsible for overseeing the recruiting, hiring and overall employee onboarding and engagement of a multidisciplinary team, and successfully achieved an above-industry-standard retention rate of 86% in FY24 by focusing on leading with human-kindness and empathy, while engaging employees around what really matters, improving employee morale, productivity and organizational loyalty. Ensured the highest level of compliance with Federal, State and OSHA regulation requirements regarding Infectious Waste Management and Disposal, inclusive of a comprehensive campus-wide preparation training program that included an optimum emphasis on safety and continual performance improvement. Maintained annual facilities budget in the multi-millions, advancing keen and prioritized articulation of vendor relationship best practices in the management of vendor relationships, contributing to a year-end budget surplus of 6% in FY24, and consistently achieved a budget surplus of 3% over the past 6 consecutive years. Significantly reduced Injury Frequency Rate (IFR) from 5.6% to under 2% which contributed to an impressive reduction in workers compensation claims and reduced overall lost time. Achieved TouchPoint’s State of Wisconsin Safety Champion for Environmental Services 6 consecutive years. COLLABORATIVELY-ENGAGING ENVIRONMENTAL SERVICES
PROFESSIONAL WITH EXTENSIVE MULTI-FACILITY CAMPUS OVERSIGHT AND 30 YEARS OF PROGRESSIVE LEADERSHIP EXPERIENCE. As a vital member of the health system leadership team, orchestrates crucial interpersonal connectivity with the hospital executive team and cross-functional departmental leaders to align initiatives, foster collaboration and ensure alignment with organizational initiatives and priorities. Models cooperative, mutually aligned and supportive dialogue, enhances opportunities for meaningful connection and leverages opportunities to heighten awareness of departmental initiatives and areas of importance, connectivity with key stakeholders and reinforce the highest levels of visibility and significance.
DYNAMIC ORGANIZATIONAL LEADER, COACH, MENTOR AND
BUSINESS NEGOTIATOR.
Ascension SE Wisconsin Hospital (TouchPoint Support Services) Director of Environmental Services
Brookfield, Wisconsin
EDUCATION
Associate of Arts in Business, Management, Marketing and Support Services, Vincennes University 1984 ERIC SWAN
Sodexo Group
General Manager of Environmental Services (promotion) Held leadership responsibility for the entire day-to-day environmental services operations for the healthcare campuses of Elmbrook Memorial Hospital and The Wisconsin Heart Hospital. Responsible for overseeing the recruiting, hiring, orientation and overall employee onboarding and engagement of a multidisciplinary diverse team.
Overhauled the maintenance contracts scope of work that resulted in improved vendor performance and higher service standards.
Member of the Infection Control and Safety Committees. SE Wisconsin
Health and Safety Manager 1/1995 - 10/1999
Directly managed Sodexo Marriott's largest West Coast health care account at Long Beach Memorial Hospital. Responsible for ensuring that all first impression areas including Emergency, Minor Care, Recovery, Rehabilitation and Acute Rehabilitation, Labor and Delivery a the Children's Hospital at Long Beach Memorial Hospital.
Reduced workman's compensation claims by 83% through a robust re-engagement of the entire department around safety while advancing overall departmental accountability. This resulted in annual savings in excess of $125k.
Long Beach, California
COMMUNITY INVOLVEMENT
Men’s softball league manager/player
Milwaukee Bucks 50/50 raffle volunteer fundraiser for inner city programs Fundraising and volunteer for The American Lung Association Girls softball head coach
1/2010 - 7/2014
ProHealth Care
System Manager of Environmental Services
System Manager for Waukesha Memorial Hospital, Oconomowoc Hospital, Angels Grace Hospice Residential Facility and 18 ProHealth Care clinics throughout SE Wisconsin. Successfully transitioned to a new EHR system, EPIC, to enable the Environmental Services department to interface with the health system’s orientation and continued education of staff. Consistently improved employee engagement scores through Press Ganey and HCAHPS annual survey process. Developed and implemented standardized and consistent policies and procedures to improve overall efficiency, cohesiveness and improve the overall effectiveness of facility management across the entire organization all ProHealth Care facilities.
Completely overhauled the Infectious Waste Management and Disposal protocols for all locations to ensure the highest level of compliance with Federal, State and OSHA regulation requirements. Waukesha, Wisconsin
Carthage College
Manager of Environmental Services
Kenosha, Wisconsin
Directly oversaw and managed all environmental services for the entire 80-acre college campus, including 25 academic buildings, 7 residential facilities, 6 athletic facilities and 9 ancillary infrastructure facilities for the entire campus.
Significantly reduced overall expenses, trimming annual spend by 24% in FY15 through diligent contract renegotiation and overhauling vendor relationship pricing and expectations. Successfully conducted annual facility condition and inspection surveys, and established vendor performance expectations resulting in an overall 12% reduction in repair response time. 7/2014 - 1/2018
11/1999 - 9/2009
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