Customer Service Account Representative
Resume:
Brenda J Michas
Superior Sales / Account Representative
Seminole, FL 33776
*********@*****.***
To bring my knowledge and experience with the intention of securing a professional career. Having the opportunity for rewarding challenges and career advancement, while gaining knowledge of new skill sets and expertise!
Authorized to work in the US for any employer
Work Experience
Guest Service Agent
The Fresh Market-Seminole, FL
September 2024 to Present
• Provided exceptional customer service to guests, ensuring a positive and memorable experience
• Responded promptly to guest inquiries, requests, and complaints, resolving issues in a professional and courteous manner
• Handled cash transactions including currency exchange and provided accurate accounting at the end of each shift
National Account DSD Representative
Edgewell Personal Care Brands, Inc -Banana Boat / Hawaiian Tropic-Clearwater, FL February 2019 to Present
DSD sales working within National Accounts supplying Banana Boat and Hawaiian Tropic Sun Care. Service stores weekly. Working back stock as well as DSD orders. Building relationships with the management as well as the associates at the the store location B2B Inside Sales Rep
Carrco International-Clearwater, FL
November 2020 to August 2022
Work closely with restaurant's, hotel's and private sectors developing strong relationships. Providing superior customer service as well as achieving sales goals that results in customer loyalty. Account Representative
Jacent-Seminole, FL
November 2019 to November 2021
Account management within National Grocery Chains, as well as CVS. Service and supply DSD merchandise weekly. Work closely with the store management to increase impulse sales driving products!
Customer Service Rep
Lincare-Largo, FL
January 2018 to April 2018
Managed and worked with CSR's and Center Manager's within 7 Centers of Lincare US
• Outbound Review
• Overdue documents
• Released $4,000 a day of held sales
• HIPAA Certified
Sales / Office Manager Vacation Rentals
Excel Holdings, LLC-Saint Petersburg, FL
June 2011 to November 2017
Managed Beachfront Vacation Rentals and grew sales exceeding $1.5 million annually
• Develop plans to drive and achieve Corporate goals
• Integrate sales programs to meet expectations
• Managed all Housekeeping and Maintenance work orders
• Managed all 3rd party advertising sites
• Live-Rez Software Platform and Rent payment Expertise
• Greeted visitors
• Handled all financials
• Prepared payroll
• Collected payments
• Handled direct administrative issues
• Supervised office staff
• Travel, Attractions and Events
Event Specialist/ In-store Promotions
Sunflower Staffing-Indianapolis, IN
May 2012 to December 2016
Part Time
Working with a team of Event companies, doing a variety of In Store demonstrations for products that they select to promote. Super-Target, Sam's Club is just a few that I am currently doing Events for. Account Manager
D. D Square, Inc-Clearwater, FL
2010 to 2011
Work with business to business accounts as an Account Director to oversee the relationship through Stanford Who's Who registry. Continue to oversee the account as opportunities come forward and programs are added.
Sales Manager
Hi-Tech Electronics
June 2006 to August 2010
Manage / expand Sign Dealers/ Re-sellers in 5 states of the Southeast Develop sales plans to assist customers to win business over the competition Trained re-sellers and educate the benefits of the LED display technology Territory Sales Manager
Tech Data Corporation-Clearwater, FL
1988 to 2006
Managed annual revenue of over $120M and exceeded gross profit margin of 4.2%. Worked directly with Top Executives of National and Mid-Size corporations to deliver excellent customer service and customer longevity
Supervised and motivated a team of five members
Grew the business of Office Max to $80M annually and put them in the Top 10 Consistently ranked in the Top 10 in sales performance. Numerous Awards Achieved / President Club winner
Education
Some College in Sales and Marketing
Florissant Valley Community College - Florissant, MO June 1981 to September 1984
Sales Course's in Sales and Marketing
St. Petersburg College Course's - Seminole, FL
High school diploma or GED
Skills
• Customer Service
• Retail
• Sales
• problem solving
• Marketing
• Receptionist
• Filing
• Microsoft Word
• Excel
• Account Management
• MS Office
• CRM (8 years)
• Cold Calling (10+ years)
• Salesforce
• Data Entry
• Inventory Management
• Powerpoint
• Management
• Microsoft Office
• retail sales
• Microsoft Outlook
• Business Development
• Branding
• Sales Management
• Business Development
• B2B Sales
• Negotiation
• Outside Sales
• Customer Relationship Management (10+ years)
• Inside Sales
• Project Management
• Event Planning
• Microsoft Excel
• Sales Experience (10+ years)
• Merchandising
• Office Management
• Purchasing
• Front Desk
• Pricing
• Computer Literacy
• Microsoft Powerpoint
• Computer Networking
• Procurement
• Supply Chain
• Windows
• Product demos (5 years)
• Hotel experience
• Multi-line phone systems
• Databases
• Human resources
• Cash handling
• Telecommunication
• CRM software
• Communication skills
• Sales support
• Customer support
• Hospitality
• Travel planning
• Events
• Computer skills
• Basic math
• English
• Territory management (10+ years)
• QuickBooks
• Electronic
• Ambassador
• Upselling
• Facebook Advertising (3 years)
• Bookkeeping
• Google Docs
• Sales
• Account management
• Inside sales
• Windows
• Negotiation
• Upselling
• B2B sales
• Sales management
• Business development
• Salesforce
• Team management
• Pricing
• Outside sales
• Databases
• Retail sales
• Territory management
• Cash handling
• Guest services
• Property management
• Hotel experience
• QuickBooks
• Front desk
• Interviewing
• Hospitality
• Relationship management
• Customer relationship management
• Calendar management
• Customer service
• Administrative experience
• Communication skills
• Filing
• CRM software
• Computer skills
• Cash register
• Product demos
• Merchandising
• Typing
• Social media management
• Sales strategy
Awards
President Club 1995 - 2003
February 2003
President Club many years at Tech Data for being in the Top 10 Sales Representative! President Club
June 1995
Many more years of President''s Club and Excellent Awads Certifications and Licenses
Driver's License
Food Handler Certification
March 2024 to Present
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