Data Entry Customer Service
Resume:
La Toya Nicks
Vallejo ca. ***89
***********@*****.***
QUALIFICATION:
Extremely professional, positive attitude and strong work ethic
Strong verbal and written communication skills and interpersonal skills
Meticulous attention to detail and good time Management
Ability to work independently with little or no supervision
Superior ability in Muti tasking, adaptive to fast-pace and changing environment
EXPERIENCE
Accounts Clerk 2007-Present
Kaiser Permanente, Oakland Ca.
Open and distribute mail, contracts and designated reports. Receive incoming calls, imputing numbers in OCR, making sure calculations are adding up, and efficiently.
Expedite purchase orders. Greet visitors and suppliers. Process checks orders request, orders department supplies, schedules conference rooms, conference calls, and luncheon for meetings/holidays.
Coordinate departmental moves. Other responsibilities include copying, faxing, filing, light billings checking/ coding invoices.
Data entry on TIMS for processing contracts, changes orders, and items adds.
Create spreadsheets from reports; assist with all mas mailings, and interact successfully with all levels of management, employees, customers and business partners.
Program Assistant 2006-2007
Community Housing Development Corporation, Richmond, Ca.
Management all client application intake activities which includes conducting client income and household size verification, corresponding with applicants regarding the status of their application and the need for further documentation, and gathering, organizing, and Maintaining accurate and up-to-date confidential clients records.
Preparing deposits for bookkeeper;
Creating flyers and conducting other marketing duties;
Maintaining record keeping and filling system;
Answering routine and complex questions regarding the program and homeownership preparedness;
Communicating with program participants about the status of their files;
Answering the general public’s routine questions regarding programs as well as conducting written and telephone correspondence with potential first-time homebuyers;
Maintaining database, organizing scheduling and attending Homebuyer Workshops, meetings and counseling session;
Assisting with special projects related to the program, duplicating program material using in-housing equipment.
Performing other duties as assigned by the Program Director
Working at the front desk answering multiple lines and data entry
Program Specialist 2001-2006
Oakland Licensed Day Care Operators’ Association, Emeryville, Ca
Certify/ Re-certify low income and cal works clients with childcare payments assistance.
Communicate with clients on a regular basis, answering telephone, customer service input client information into NoHo database, Data entry and Data analysis, up dating clients files very high caseloads work with word, excel and windows.
Conduct mass-mailing, maintain files, and perform other relevant duties as assigned.
Interview clients/prospective clients to determine their eligibility for a wide range;
Social services, verify information regarding eligibility.
Assists clients to complete application forms for government eligibility meet all timelines as required by funding regulations and program polices.
Attend employee trainings and technical assistance workshops.
Senior Customer Service Representative 1998-2001
Bright Point, Richmond, Ca.
Handled a high- volume of incoming calls via ACD Communication System.
Proven sales record of a minimum of $33,000+ on a monthly basis.
Created excel spreadsheets, and entered data.
Responsible for product upgrades, and cross selling
Utilized procedures to solve problem regarding products
Demonstrated Strong ability to handle high volume calls.
Richmond High School:
Coached Basketball for Jv Girls and Freshman Girls 1998-2001
West County Spartans Youth Football and Cheer Team 2002-2015
Head Coach for Cheer
De Anza high School:
Coached Girls Basketball JV and Assistant for Varsity 2021-2023
EDUCATION:
John F. Kennedy High School, Richmond Ca. 1989-1993
Graduated
San Jose State University, San Jose Ca. 1993-1994
Early Childhood Education
Sacramento State University, Sacrament Ca. 1994-1995
Early Childhood Education
Colorado Technical University, Colorado 2023-Present
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