Senior Technical Writer Consultant

Steven Garriott

Sr Technical Writer / Documentation / Consulting

**********@*****.*** • 425-***-**** • Everett, WA 98203 LinkedIn Portfolio GitHub

Experienced professional with a strong background in creating clear, concise, and user-friendly documentation for software, APIs, and technical processes, with experience in both dot-coms and Fortune 500 companies.

● Experience in technical writing, API and AI documentation, and copywriting, including developing user guides, software manuals, online help systems, and voice-over scripts for technical training videos and advertising copy.

● Proficient in documentation tools such as MadCap Flare, Confluence, Oxygen XML Editor, Git and GitHub, and DITA for content creation.

● Knowledge of content management systems (CMS) and structured authoring, including Markdown for scalable and reusable documentation.

● Foundational experience with cloud security (for example, setting up two-factor authentication for AWS), with exposure to security protocols and cloud platform configurations. Currently training as a AWS Certified Cloud Practitioner.

● Skilled in information architecture, organizing content to improve accessibility and searchability.

● Excellent communication, critical thinking, attention to detail, and problem-solving skills, dedicated to collaborating with engineers, product managers, and UX teams for aligned documentation in iterative software releases. Areas of Expertise

Technical Documentation

API Documentation

User Guides & Manuals

Content Management Systems

Video Production

Information Architecture

Project Management

Copywriting & Editing

Mentoring & Coaching

Technical Proficiencies

Tools (Hardware): Primarily PCs (some experience with Mac), Microsoft Suite (emphasis on Word), Git/GitHub (basic understanding), MadCap Flare, Snagit, Camtasia, Adobe Acrobat, Slack / Zoom, Trello, JIRA / Confluence Technologies (Software/Languages): HTML / CSS, JavaScript, jQuery, JSON, Markdown, XML/DITA, single-sourcing, API documentation, Agile, SDLC, AI (Agent creation)

Certifications & Memberships

AWS Certified AI Practitioner AIF-C01 (in process) AWS Certified Cloud Practitioner CLF-C02 2025 (in process) Learn Python by Doing 2025 (in process)

Practical Prompt Engineering Masterclass: Hands-On Learning, 2025 Git and GitHub for Writers, 2024

Artificial Intelligence Foundations: Thinking Machines, LinkedIn, 2023 Project Management Reinvented for Non-Project Managers, LinkedIn, 2022 CompTIA IT Fundamentals+ (ITF+) Certification, 2020 Education

Western Oregon University, Monmouth, OR

Master’s Degree

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Career Experience

IntelePeer Denver, CO Jan 2021 – Feb 2025

Senior Technical Writer (Full-time / Remote)

Developed documentation for voice services number management, backend processes, and API usage, including Microsoft Teams direct routing and dynamic E911 setup. Gathered requirements and ensured accurate, complete documentation with developers, AI engineers, data scientists, and product managers. Supported in developing training materials and support documentation to improve user understanding of AI agents and workflow processes.

Grew an in-house company glossary into a widely praised resource over four years, aiding new hires and improving communication by collecting and defining industry terms for company-wide accessibility.

Created technical specifications, user guides, and API documentation for AI agent development, enhancing clarity and usability for developers and end-users.

AIM Consulting Avalara Seattle, WA Oct 2019 – Sept 2020 52 Limited SAFR / RealNetworks Seattle, WA Apr 2019 – Sept 2019 Senior Technical Writer (Contract)

Maintained web docs for SDKs, REST APIs, Linux, Windows, and iOS installations, as well as database setup and maintenance. Managed and published documentation in collaboration with Markdown, HTML, Confluence, and ReadMe.io. Met documentation deadlines for beta, limited availability, and general availability releases, driving timely and accurate content delivery.

Created system manuals, developer support, and end-user documentation for SaaS products and AI-driven facial recognition technology.

Developed end-user documentation for sales tax management software, collaborating with UX designers, compliance SMEs, and project managers.

InstantService / ATG / Oracle Corporation Seattle and Bellevue, WA Aug 2008 – Mar 2019 Principal Technical Writer

Created end-user documentation for cloud computing environments, including microservice components. Developed training videos, handling scriptwriting, voice-over, and video editing. Worked in Agile environments, including leading seminars on best practices.

Saved the company costs by recommending retention of in-house version control system after evaluating costly alternatives, preserving an effective workflow, and eliminating the need for staff retraining.

Led the transition from HTML to a DITA-based documentation strategy.

Gained hands-on experience with Oxygen DITA Editor for structured content authoring. Everett Community College Everett, WA Sept 2015 – 2017 Tutor (Volunteer)

Provided support in English composition, language arts, and humanities for community college students.

Guided ESL students in developing proficiency in both written and spoken English. United States Coast Guard Alameda, CA; Ketchikan, AK; Seattle, WA Additional Experience

Senior Consultant (Jan 2000 – Present) Writegeist Literary Services, Everett, WA Senior Technical Writer (Jan 2002 – Aug 2008) Washington Mutual, Inc., Seattle, WA Technical Writer, Contract (May 2001 – Jan 2002) Hall Kinion, Inc., Seattle, WA Technical Writer / Trainer (Mar 2001 – May 2001) Lariat Software, Inc., Seattle, WA P a g e 2 2

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