High School Front Desk
Resume:
.
CONTACT
Cleveland, OH *****
*******@*****.***
SKILLS
• Communication
• Active Listener
• Problem Solving
• Empathy
• Microsoft Office
• Word
• Excel
• Punctual
• Cash Handling
• Strong Work Ethic
• Guest Engagement
AFFILIATIONS
• Hard Hatted Women (HHW Ohio)
CERTIFICATIONS
• Certificate of Completion, HHW -
Women in Sustainable Employment
(WISE Pathways) 2024
EDUCATION
Expected in January 2025
Certifcate
El Barrio Centers For Workforce
Cleveland, Ohio
High school Diploma
Glenville High School, Cleveland, OH
Motivated and dedicated job seeker with a strong aptitude for organization, seeking an entry-level manufacturing position. Committed to acquiring new skills and contributing to the success of the team in achieving company objectives. Eager to apply a hardworking nature and passion for the industry to make a positive impact. WORK HISTORY
October 2023 - January 2024
Server/Dishwasher Hofbrauhaus, Cleveland, Ohio
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
June 2019 - October 2023
Front Desk Quality Inn, Cleveland, Ohio
• Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
• Trained new employees on front desk procedures, contributing to a well-prepared team.
• Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
• Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
April 2018 - April 2019
Cashier Walmart, Cleveland, Ohio
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
FAYDRA WILSON
Contact this candidate