Customer Service High Traffic

Tanya Gibson

773-***-**** tanyagibson*agmai.com Riverdale, IL 60827,

EXPERIENCE

Secutty Officer/Checked LD. Alled Universal, February 2019-Current

Chicago i

** Opening rounds tuming on ights, checking all doors, Answering the phone with the correct

salutation, Denied entrance fo the buling to unauthorized persons, Conducting surveillance

of the CCTV,

Secutty Offer/Monitored parking garage, Kates Security, October 2019-February 2019

Chicago linois

‘* Answered phones after 3 rings with corect soiutation, Monitored CCTV, Assisted with

‘customers need, filed out incident reports, Checked I.D.

Event/Secuty Officer, Monterey Secufity, July 201 6-Apr 2018

Chicago linois

* Answered incoming calls with correct salutation, Worked directly with departments clients

management to adieve results, Maintcined orders in high traffic areas, Filed out incident

reports

Secutty Oficer/Concierge, Alled Barton Security, February 2014-August 2015

(Oak Perk Iino

** Detecred suspicious activities and watched for criminal acts andrule infractions, Warned

offenders about rue inftactions and violations and verbal evicted violators rom premises, Took

maintenance orders from residence, Ansewerd depariment telephone cals within four rings

using corect salutation and telephone etiquette, Keep track of residents packages.

Secutty O'fice/Monitored and reported suspicious activities fo local authorities, Premier Security,

April 2012-September 2014

Chicago linois

* Operated detected devices to screen individuals and Prevevt passage of prohibited articles

into resticted creas, denied entrance fo the building to unauthorized persons, Secured cil

doorsin the building after hours, Screened all passengers crew members and employees for

weapons and contraband, Preformed surveilance of suspicious using binoculars comera and

camcorders.

CCashier/Customer Service, Standard Parking, January 1997-August 201 1

Chicago linois/O'Hare

* Greeted customers propery, Total purchases received payments, Processing credit cords

transactions, sued out receipts and conect change, Compare totals on cash register with

‘amount of currency in registers to verty balance, Total bills and calculated taxes, Completed

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