Service Delivery Warehouse Supervisor

PROFILE SUMMARY

Dynamic professional with ** years of experience as a Hotel Supervisor, Warehouse Supervisor, and Security. Proven ability to enhance guest experiences and drive positive feedback through efficient hotel operations. Skilled in resolving customer complaints and streamlining communication between departments. Experienced in implementing security measures, conducting risk assessments, and training employees on compliance protocols. Proficient in optimizing daily activities and inventory control practices to reduce discrepancies and improve overall safety and service delivery in both hotel and warehouse environments. KEY COMPETENCE

OSEI MICHAEL

+233********* 3:WG 36295541 SEFWI KOJINA *********@*****.*** WORK EXPERIENCE

Enhanced guest satisfaction by overseeing daily hotel operations, resulting in a 20% increase in positive guest reviews and feedback.

Implemented effective complaint resolution strategies, leading to a 30% reduction in guest complaints and improved overall service ratings.

Streamlined communication between departments, which improved operational efficiency by 25% and ensured seamless service delivery throughout the hotel.

Hotel Supervisor 2022 - 2024

Kofi's Kumasi

Improved overall security measures by 40% through the implementation of enhanced surveillance systems and regular security audits, reducing incidents of theft. Successfully trained staff on security protocols, leading to a 30% increase in compliance and awareness among employees, which enhanced overall safety.

Conducted risk assessments that identified and mitigated potential vulnerabilities, resulting in a 25% reduction in security breaches and improved customer trust.

Bank Security 2018 - 2020

Sefwi Wiawso

Increased operational efficiency by 30% through effective supervision of daily warehouse activities and streamlined processes.

Reduced inventory discrepancies by 25% by implementing rigorous inventory management practices and conducting regular audits.

Enhanced team performance by 20% through targeted training and development programs, resulting in improved safety compliance and productivity.

Warehouse Supervisor 2014 - 2018

kumasi Speedot Company limited Ghana

EDUCATION

WASSCE 2013 - 2015

Nkawie Senior high school Kumasi Technical

Ability to enhance guest experiences and drive

positive feedback through hotel operations.

Skilled in implementing strategies to resolve

customer complaints and improve service ratings.

Proficient in streamlining communication between

departments to enhance service delivery.

Strong ability to supervise and optimize daily

activities to improve efficiency in hotel settings. Experienced in establishing and enforcing security measures to enhance safety.

Skilled in training employees on security protocols and procedures to improve compliance.

Proficient in conducting risk assessments to

identify vulnerabilities and mitigate threats.

Experienced in implementing inventory control

practices to reduce discrepancies.

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