Human Resources North America

SHEEJA THOMAS

770-***-**** *************@*****.*** Atlanta, GA US Citizen

https://www.linkedin.com/in/sheeja-thomas-55317a80/ Experience Summary

• Results-driven HR leader with over 16 years of experience in human resources management, organizational development, talent strategy, and M&A integration.

• Proven expertise in aligning HR functions with business goals, implementing talent strategies, fostering high-performance cultures, and driving organizational effectiveness.

• Strong background in developing career progression frameworks, performance management systems, and compensation strategies.

• Skilled in executive hiring, talent planning, internal communications, retention strategy, and post-acquisition integration. Experienced in HR transformation initiatives and driving process improvement through continuous feedback mechanisms.

TECHNICAL TOOLS- SAP Workday ADP Oracle Darwinbox Clear Company INDUSTRY EXPERIENCE- Banking & Financial Services Travel & Transportation Hospitality Retail Insurance Education Healthcare Movate Inc. (CSS Corp), Atlanta GA August 2021 – November 2024 AVP/Sr. Director of Human Resources for North America, Canada, UK, and Costa Rica.

• Led HR operations across North America, Canada, and Costa Rica, overseeing a team of 11 HR Business Partners.

• Acted as a strategic partner to senior leadership, translating organizational needs into actionable HR strategies aligned with long-term business goals.

• Developed and executed a long-term HR roadmap aligned with business priorities and cultural values.

• Regularly coached and guided leaders at all levels on managing complex team dynamics, including conflict resolution, communication, and employee development.

• Delivered global People & Culture services across multiple geographies, establishing internal audits and data governance to maintain high HRIS data quality and compliance.

• Analyzed and reported HR metrics to executive leadership, driving service enhancements through data-driven insights.

• Spearheaded employee self-service and workflow optimization initiatives, fostering a transparent and accessible HR environment.

• Designed and implemented onboarding and retention programs, reducing attrition below 8% and boosting engagement from 79% to 86%.

• Led compensation reviews, salary benchmarking, and total rewards strategy development aligned with market trends.

• Oversaw M&A due diligence and integration, including cultural alignment and HRIS consolidation.

• Collaborated closely with Talent Acquisition to improve onboarding, accelerate time-to-fill, and strengthen alignment between recruitment and retention strategies

• Championed DEI programs and knowledge-sharing initiatives (Lunch & Learns, mentorships, digital repositories).

• Established HR as a Center of Excellence by enhancing systems, streamlining processes, and embedding best practices. IT Convergence, Atlanta, GA Feb 2020- Aug 2021

Sr. Director of Human Resources (AVP), North America, Canada, Mexico, APAC and Latin America

• Led end-to-end HR operations, including people management, immigration, payroll, benefits administration, and HRBP oversight across regions.

• Managed and developed a six-member HRBP team to drive performance, leadership capability, and operational impact.

• Created and executed a Shared Services strategy, integrating HRIS and payroll systems to enhance efficiency and global scalability.

• Directed talent and compensation programs using data insights to ensure competitiveness and compliance.

• Partnered with Talent Acquisition to enhance onboarding effectiveness, streamline hiring workflows, and support retention efforts through strategic alignment.

Core Competencies

• Executive Hiring & Development

• Compensation & Benefits

• Talent Management

• M&A Integration

• Performance Management

• Internal Branding & Culture

Builder

• Employment Laws & Compliance

• Succession Planning

• Employee Engagement &

Development

• Human Capital Strategies

• Change Management

• Continuous Improvement

Education

• Master’s in Computer Science

• Bachelor’s in Computer Science

Awards & Recognition

• Award of Excellence 2014

• Unstoppable Award 2017

Personal

• Values: Integrity & doing the

right thing.

• Volunteering at the church &

spending time with my

daughters.

• Advanced employee engagement and satisfaction through lifecycle-based interventions, cultural alignment, and targeted development.

• Fostered a results-oriented culture emphasizing accountability and continuous growth.

• Modernized remote and hybrid work strategies and onboarding standards, enhancing workforce flexibility and experience.

• Partnered with executives on organizational design, policy modernization, and cross-border compliance alignment

•

NIIT Technologies, Atlanta, GA May 2011 – Dec 2019 Sr. Director Human Resources (Head of HR), North Americas, APAC, Canada, and Brazil

• Directed HR strategies and operations for 1000+ employees across North America, ensuring programs aligned with company goals and values.

• Implemented self-service HR portals and initiated satisfaction surveys to enhance employee access to HR support and improve feedback loops.

• Partnered with executives to implement scalable HR programs, enhancing the overall effectiveness of the HR function.

• Created and managed performance management systems fostering accountability and excellence aligned with company values.

• Led campus recruitment efforts, improving gross margin by over 50- 60% through efficiently deploying trainees.

• Designed and managed comprehensive employee benefits for a diverse workforce, ensuring competitiveness in the market.

• Reduced attrition rates to 6.94% by implementing effective employee engagement initiatives.

• Strengthened the employer-employee relationship by actively measuring and improving job satisfaction and engagement, resolving workplace conflicts as needed.

• Managed contracts for Benefits Administration, Corporate Insurance, and Vendor Agreements, achieving cost savings.

• Conducted quarterly client visits, enhancing satisfaction and retention through improved HR support.

• Mentored leaders on performance improvement and career development strategies, contributing to leadership growth within the organization.

• Promoted equity and inclusivity in HR policies for a diverse employee base, aligning with company values and cultural objectives.

• Spearheaded legal negotiations, saving $500k in fees over six years, while ensuring compliance with employment laws.

• Initiated a training program with a 95% placement rate for recent graduates within three weeks, improving operational efficiency.

• Promote a culture of excellence by fostering accountability while prioritizing employee growth and development.

• Managed mergers, acquisitions, and joint ventures, fostering a unified culture that supported business goals. Global Data Solutions, Atlanta, GA February 2008 – April 2011 Director/Global Leader– Human Resources

• Led Talent Management and Acquisition across Americas, aligning with organizational goals.

• Mentored HR, admin teams, and 5 recruiters, fostering professional growth.

• Developed senior management succession plans for continuity.

• Executed effective recruitment strategies domestically and internationally.

• Spearheaded retention programs, increasing employee retention by 12%.

• Negotiated vendor contracts, reducing expenditure by 19%.

• Collaborated on market trend analysis and competitive compensation packages.

• Managed wage structures, pay policies, and variable pay systems for equity and competitiveness. Hinduja Group January 2005 – February 2008

Manager – Talent Management and Operations

• Built and led a 15-member team across operations, HR, and administration, driving organizational growth.

• Fostered a culture of excellence, exceeding service delivery expectations and performance standards.

• Guided the expansion of a software development center to 500 employees.

• Implemented employee development programs, enhancing skills and growth.

• Resolved employee relations issues, promoting positive communication and harmony.

• Managed wage structures and pay policies for fairness, competitiveness, and alignment with objectives.

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