Instructional Design A Team
Resume:
Marie A. Ciampi
Peoria, AZ 85382
Cell: 602-***-**** • Email: **************@*****.*** MANAGEMENT/LEADERSHIP SKILLS
Marie offers a unique combination of knowledge, skills, and ability to lead and manage groups and inspire a team spirit. Her extensive strategic and tactical business experience is used to meet and exceed corporate and departmental objectives. Marie has a track record of developing and guiding teams to deliver desired results of optimized productivity and profit margins. She can competently manage multiple activities and assignments, while maintaining the highest level of quality and efficiency. Areas of expertise include:
Instructional Design & Development Operational Skills Speaking/Presentation Design and Deployment Skills Cross-functional Team Building Documentation Design and Development Staff Training & Development Business Process Implementation Tactful Negotiation Skills Business Owner Experience Multilevel Interpersonal Skills Expert in Grammar and Editing Skills Broad Range of Internet/Tech Skills EDUCATION
Studied Computer Science Instructional Design Certification University of Arizona, Tucson, AZ San Jose State University – San Jose, CA EXPERIENCE
Fields Quality Consulting, Inc., Cave Creek, AZ
Principal/Owner (May, 1992 to October 15, 2006)
Operated all aspects of owning one’s own business such as interviewing, hiring, training and office administration, etc. Also provided consulting and training services to various companies such as Omnicell Corporation, Delphi Automotive, Verizon, Intel, Kinetics, Level One Communications, etc. in support of business re-engineering and process improvement. This included conducting gap assessments (to determine weaknesses in processes), curriculum development and deployment, metric system development and coordination and leadership of cross-functional teams.
• Highlights of achievements:
• Managed a workforce of up to 10 subcontractors who supported bi-lingual training and consulting in countries such as Costa Rico, Japan, Mexico and Taiwan as well as the United States.
• Maintained a 100% success rate for first-time registration to appropriate country-accepted Standards while consulting with companies on behalf of Neville-Clarke (San Jose, CA) and Fields Quality Consulting, Inc. (my own business). Successful project completion was achieved to the enjoyment of management.
• Hired supporting consultants and trained them in the preferred processes/approaches.
• Invited and presented as keynote speaker on behalf of the American Society of Training and Development’s Technical Convention in St. Louis, MO. 2 of 3
• Designed, developed and deployed presentations as necessary on behalf of many companies. This was done primarily for updating management on project status and progress and make suggestions on how to proceed.
• Customized training curriculum by providing needs assessments and measurements for their successful deployment. Provided training such as Train-The-Trainer, Communication Skills, Project Management Skills, etc., to project members and management.
Lam Research, Fremont, CA (Joined as a full-time employee while operating Fields Quality Consulting, Inc.)
Sr. Corporate Training Manager (October 15, 2001 to October 31, 2002) Was responsible for leading seven employees in design, developing and implementing corporate quality initiatives for training and process improvements in manufacturing and customer satisfaction. Lead company to project success within established milestones and project completion with no interruption in business/process or daily routines and/or activities.
• Staff Training: Directed the restructure of the company “Central Repository” (document control) system and the creation/revision of all documentation pertaining to all activities performed within the company. Used documentation to train employees to obtain functional consistency. Clarified roles and responsibilities for each manager and provided quantitative goals and objectives for each manager to report improvement. Measured performance monthly with metrics linked to goals and objectives. Wrote and deployed training to the Supplier Management workforce in support of their assessment activities. Established, trained and led the Internal Assessment Team. Sun Microsystems, Milpitas, CA
Manager, Corporate Materials (January, 1987 to June, 1989) Sr. Operations Manager (July, 1989 to May, 1992)
Rapidly promoted from 1989 through 1992 to plan, direct, and lead all aspects of corporate quality initiatives. Responsibilities included: Management Representative of Business Management Systems, External and Internal Business Systems Audits, Corporate Calibration System, Corrective/Preventive Action System, Documentation System, and Business Systems’ implementation with new Divisions
(includes conversion of business systems for acquisitions). Managed Corporate Materials staff as well as an internal audit team of 20 employees.
• Highlights of achievements:
• Member of 5-person team that led, planned, implemented cross-functional corporate wide effort to obtain project completion such as ISO9001 (or other International Standards, as necessary, and the goal of registration. Directly responsible for manufacturing operations and corporate training requirements and overall company improvement activities.
• Responsible for presenting the bi-annual presentation to Executive Staff detailing company inefficiencies and opportunities for improvement
• Managed corporate calibration process to zero defects.
• Participated in or chaired the following committees:
• Assessment Standardization Council hosted by Sun Microsystems (Chaired).
• National Society of Training & Development (Program Director Chair).
• Technical teams to resolve quality issues related to product performance
(Participant).
• Implemented use of (Statistical Process Control) SPC into manufacturing final test for proactive trend analysis of test data
• Developed Failure Modes Effects Analysis (FMEA) process used by Reliability group as root cause analysis tool.
• Facilitate Customer audits and presentations of Sun’s Quality Management System
• Led team that shipped first military product.
3 of 3
• Wrote program Logistics program (LISP) in support of Product Service Organization and developed and deployed training.
• Provided product understanding necessary to ensure the effective, timely production of LSI components.
• World-wide trainer on Sales Tracking & Reporting (STAR) system (software).
• Accomplished in many software applications such as MS Office, FrameMaker, Photoshop, Visio, FrontPage, etc.
Former member of ASTD and ASQ (Have presented on behalf of both organizations as well as the Purchasing Manager’s Association. Former Lead Auditor for Registrar’s Accreditation Board
(RAB).
Licensed Realtor (Arizona Department of Real Estate, ADRE) Notary Public
Certified in Instructional Design (San Jose State University)
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