Data Science Customer Service

Mason Greenberg

Tyler, TX *****

***************@*****.***

+1-903-***-****

Work Experience

Trainer

Whataburger DKT investments-Kilgore, TX

August 2021 to Present

• Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process

• Evaluated trainee performance through assessments and provided constructive feedback to facilitate skill development

• Maintained accurate records of employee training progress and certifications using learning management systems (LMS)

• Coached employees one-on-one to address specific skill gaps or performance issues identified during the training process

• Assessed the effectiveness of existing training programs through surveys or focus groups; made improvements based on feedback received

• Trained trainers within the organization on best practices in instructional design methodologies Education

Associate's degree in Data Science

Kilgore College - Kilgore, TX

August 2021 to December 2023

1. I have an associate of science degree from Kilgore texas.. 2. Worked as a training team lead for whataburger for 2 years. 3. I host a small friendly gathering with my friends where we Focus on character and skill growth. 4. I am osha certified

5. I have 3 years of high school drafting experience Skills

• Time management

• Chart (Excel)

• Teamwork

• Organizational skills

• Microsoft Word

• Problem solving

• Work ethic

• Adaptability

• Customer service

• Drafting

• Communication skills

• Computer skills

• Sales

• Microsoft Excel

• Active listening

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