Project Manager Customer Service
Resume:
Kelvin Snowden
Gaithersburg, MD 20886
***************@*****.***
SUMMARY OF QUALIFICATIONS
• Over 10 years of customer service skills, door to door sales, managing a team of employees, strong sales skills
• Perform multiple tasks simultaneously
• Profound ability to follow instructions with minimal supervision
• Strong leadership skills
• Ability to oversee multiple projects simultaneously
• Strong organization and prioritization skills and handling multiple tasks simultaneously and within tight deadlines.
• Excellent oral and written communication skills
• Strong interpersonal skills
• Advanced analytical skills
PROFESSIONAL EXPERIENCE
Project Manager
Hometech Exterior
Derwood, MD
July 2022- Present
• Answered all questions and inquiries from customers
• Provided professional and courteous Face to Face contact with customers
• Oversee home improvement projects
• Communicate with insurance company and homeowner simultaneously
• Collect checks from homeowners
• Examine insurance claim estimates
• Door to door canvassing/sales
• Inspect homes for storm damage
• Write out contracts for projects
Field Inspector Manager
Southern National Roofing
Columbia, MD
November 2021- July 2022
● Door to door canvassing
• Manage team of field inspectors
• Set up appointments for roof estimates
• Communicate with corporate confirming appointments
• Receiving and processing inspection orders
• Charting route maps for location areas
• Documenting potential problems and areas of concern
• Performing home inspections
• Compiling and presenting inspection reports
Cabin John Middle School
Building Services Worker
Potomac, MD
October 2019- November 2021
• Keep indoor and outdoor of building maintained
• General cleaning duties
• Landscaping
• Floor buffing and waxing
• Replace lights in building
• Ability to learn the proper use of approved cleaning supplies and chemicals
• Ability to properly operate and maintain custodial and grounds equipment Mosquito Squad
Field Technician
Gaithersburg, MD
March 2019 - October 2019
• Safely drive to customers property
• Use pesticides to spray customer property
• Keep records of chemicals used
• Safely dispose of chemicals
• Visually inspect and treat for mosquitos, fleas, ticks, etc.
• Provide professional and courteous service to customers
• Maintain chemical and operational records in accordance with state regulations Dept. of Liquor Control,
Truck driver helper/warehouse worker
Darnestown, MD
November 2005- March 2019
• Keep accurate record of product
• Safely deliver product to stores, restaurants, hotels, country clubs, etc
• Collect payments
• General warehouse duties
• Assisting driver to find delivery locations
• Loading and unloading products
• Ensuring that all safety policies and procedures are adhered to
• Obtaining customers signatures as an acknowledgement of having received products
Rips Wine and Spirits
Stocker
Bowie, MD
May 2007- November 2015
• Keep accurate record of product
• Assist customers to find product
• Stock product on shelves or in back inventory
• General warehouse duties
• General cleaning duties
Awards and Certifications
• 10+ year Montgomery County employee
• Employee of the month
• Forklift certification
• Pesticide applicator certification
EDUCATION
• Watkins Mill High School
CITIZENSHIP
• Unites States Citizen
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