Customer Service Qc Inspector
Resume:
Connie Mims
Arlington, TX *****
**********@***.***
Work Experience
QC Inspector
Inmar Intelligence - Grand Prairie, TX
August 2019 to Present
Scan and Inspect RX waste segregation processes according to our customers request, this step is vital in ensuring that our company is following all state and federal laws. Also ensuring that disposal of hazardous pharmaceutical waste is protecting the environment and human health. Our team inspect all drugs types from industrial, commercial, institutional, and healthcare facilities. QC Inspector
Sovereign Pharmaceuticals - Fort Worth, TX
October 2018 to April 2019
Inspected Company's product at various stages from beginning to completion to ensure production comply with company, industry, and customer standards. Observe all safety regulations under guidance from quality engineer and process engineer to identify and sustain gains in productivity, cost, quality and safety in processes.
Customer Service Specialist
JP Morgan Chase - Houston, TX
October 2017 to February 2018
Answer incoming phone calls from members and prioritizing member needs, resolve conflicts while building a relationship ensuring customers satisfaction. Customer Service Advocate
UNITEDHEALTH GROUP - Richardson, TX
November 2015 to March 2017
• Answer incoming phone calls from members and find the type of aid needed such as benefits, eligibility, and claims, financial spending accounts and correspondence.
• Intervene with care providers (doctor's offices) on behalf of the customer to aid with appointment scheduling or connections with internal specialists for help when needed.
• Help guide and educate customers about fundamentals and benefits of consumer-driven health care topics to include managing their health and well - being by selecting the best benefit plan options. Lead Packaging Technician
ALCON RESEARCH - Fort Worth, TX
November 1983 to December 2014
* Execute multiple assembly-line packaging tasks in a fast-paced, computerized environment while adhering to stringent safety standards.
* Train, supervise, and collaborate with fulfillment team, ensuring efficient and prompt achievement of production goals to realize organizational goals.
* Monitor product quality following operational protocols and support and give production reports for senior management review.
* Learn and employ new procedures, systems, and technologies in multiple assembly line packaging tasks to overcome challenges and meet production target. Operate and monitor functionality of packing equipment, supporting records of equipment condition. Education
Everest College-Dallas - Arlington, TX
December 2014 to November 2015
High school diploma or GED in Basic
Jefferson - Moore High School - Waco, TX
September 1970 to May 1973
Skills
• Quality Inspection
• Conflict Management
• Microsoft office suite
• Leadership Experience
• Microsoft Office
• Microsoft Excel
• English
• Data collection
• Manufacturing
• Computer literacy
• Microsoft Word
• Customer service
• Time management
• Leadership
• Microsoft Outlook
• OSHA
• CGMP
• FDA regulations
• Warehouse experience
• Manufacturing
• Assembly
• Conflict management
• QA/QC
• Warehouse experience
• Packaging
• Computer skills
• Communication skills
• Driving
• Sales
• Banking
• Windows
• Machining
Certifications and Licenses
Driver's License
Non-CDL Class C
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