Customer Service Warehouse Operations

Kristen Whitaker

Buford, GA ***** 470-***-**** ********@******.*** LinkedIn: linkedin.com/in/Kristen-whitaker

Professional Summary

Dynamic and adaptable professional with over 15 years of experience in warehouse operations, customer service, and administrative management. Skilled in inventory management, technical troubleshooting, and team leadership, with a proven ability to enhance efficiency and deliver exceptional results in fast-paced environments. Forklift-certified and proficient in Microsoft Office, Syspro, and Megatrak, I thrive in collaborative settings and am eager to contribute to organizational success.

Core Competencies

Warehouse Operations: Forklift (certified), double pallet jack, inventory auditing, order processing

Technical Skills: Microsoft Office (Word, Excel, Outlook, Teams), Adobe, Zoom, Syspro, Megatrak, POS/PC troubleshooting, Chime, Slack

Administrative Expertise: Accounts receivables, bookkeeping, project management, data entry, documentation

Leadership & Training: Team management, new hire training, conflict resolution

Customer Service: Call center operations, issue resolution, client relationship management

Industry Knowledge: Auto insurance claims, mortgage processing, logistics

Professional Experience

Amazon, Jefferson, GA

Warehouse Associate

April 2023 – Present

Streamline warehouse operations by scanning, building pallets, loading trailers, and staging, processing up to 500 packages daily.

Trained in water spider and problem-solving roles, improving lane efficiency by 15% through proactive task management.

Adapt to dynamic managerial needs, supporting multiple zones and leading lane operations as needed.

TTEC Call Center (Banking Dept), Remote

Customer Service Representative

May 2022 – March 2024

Handled 50+ daily customer inquiries, resolving banking issues with 95% satisfaction rates per company metrics.

Conducted in-depth research to address complex account concerns, reducing escalation rates by 10%.

Maintained compliance with procedures while delivering empathetic, high-quality service.

Ollie’s Warehouse, Commerce, GA

Picker

September 2022 – March 2023

Fulfilled 100+ store orders daily, preparing pallets with diverse items for outbound shipping.

Operated double pallet jack, maintaining 98% accuracy in order picking and aisle organization.

Collaborated with shipping teams to ensure timely order preparation under tight deadlines.

Metabo, Braselton, GA

Small Parts Receiving Lead / Claims Assistant

February 2021 – March 2022

Led small parts receiving department, verifying 50+ shipments weekly and updating inventory via Syspro and Megatrak.

Operated forklift (certified) and trained 5 new hires, boosting department productivity by 20%.

Supported claims processing, reducing paperwork errors by 15% through meticulous documentation.

CTDI, Buford, GA

Warehouse Material Handler

February 2021 – December 2021

Cox Department (Feb – Sept 2021): Tested and charged 2,000 OBD units nightly, achieving 99% software download success rate.

AT&T Pack Out Department (Sept – Dec 2021): Packed 50–60 router/modem orders nightly with 100% accuracy.

Created diagnostic spreadsheets, enabling 10% faster customer issue resolution.

Deployment Solutions Inc., Suwanee, GA

Call Center Representative / Quality Control / Assistant Project Manager

April 2008 – December 2020

Managed 80–100 daily technician support calls, resolving hardware/software issues and mediating with Home Depot support.

Coordinated 200+ installations monthly, uploading documentation to client portals with 98% accuracy.

Assisted in project management, reducing completion delays by 25% through proactive scheduling.

Gwinnett Place Honda, Duluth, GA

Auto Parts Counter Person

June 2015 – December 2015

Supported 30+ daily customer and mechanic inquiries, sourcing parts with 95% order fulfillment rate.

Reconciled body shop invoices via Reynolds Operating System, improving accounts receivable accuracy by 10%.

Doan & Co. Auto and Property Appraisals, Covington, GA

Office Manager

March 2005 – March 2008

Managed communications with 15+ insurance companies daily, ensuring timely claim updates and resolutions.

Oversaw payroll, taxes, and billing, training 3 new hires to maintain operational continuity.

Mediated disputes, achieving 90% resolution rate among clients, repair shops, and appraisers.

Honey Creek Mortgage, Conyers, GA

Office Manager

September 2004 – February 2005

Compiled loan documentation for 20+ clients monthly, maintaining accurate records for loan approvals.

Streamlined administrative processes, reducing document retrieval time by 30%.

Education

Lanier Technical College, Gainesville, GA

2015 – 2017

Salem High School, Conyers, GA

Dual Diploma, 2000

Certifications

Forklift Certification (2021)

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