Technical Support, Help Desk, IT Administrator

YASSER NIAZY

PROFESSIONAL SUMMARY

Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support. Productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.

WORK HISTORY

Technical Support and Quality Assurance, 04/2024 to present Technical Center for electrical Grills Vota – Egypt

. Resolving problems hardware and software for computers in company.

. Quality assurance of the products sold by the company. Senior Technical Support Specialist, 07/2023 to 08/2023 American Academy for Training Courses(AATC) - Egypt

• Help desk and Technical Support for Computers like installing new Windows software and fix and resolving problem software and hardware for computers inside location Academy, And also install ACT

'American College Testing' in computers.

Senior information technology (IT) specialist, 04/2009 to 01/2022 Al-Khaleej Computers and Electronic Systems Company - Saudi Arabia

• Help desk and Technical Support for program name 'MedicaPlus' changed to 'MedicaCloudCare' insert to Project Ministry of health in Saudi Arabia in Hospitals

• And fix any computers Hardware & Software to work this program in computers

• And also fix any Networks in sites to be good and speed. CONTACT

Address: 16B 198 Street, Maadi,

EGYPT 11728

Phone: +2-011********

Email: ******.*******@*****.***

Nationality: Egyptian

LinkedIn: https://www.linkedin.co

m/in/yasser-niazy-07490061

SKILLS

• Fluent skills like

(Communication, Teamwork,

Problem Solving, Microsoft SQL

Server, Information Technology,

IT Service Management, Technical

Support, Help Desk Support, IT

Operations, Customer Service)

• Fluent in English (Spoken and

written)

• Fluent Computer Skills (Windows,

Access, Excel, Word, PowerPoint,

Outlook, FrontPage, Internet)

• Data Entry

• Hardware upgrades

• Software diagnosis

• Troubleshooting proficiency

• Hardware diagnosis

Salesman, 12/2007 to 02/2008

RadioShack Company - Egypt

• Sales Products to customers from RadioShack branch (Training) EDUCATION

Good, Management Information Systems, 09/2002 to 05/2006 HIGHER INSTITUTE FOR ADVANCED STUDIES - Giza, Egypt Graduation Project: Very good

LANGUAGES

English

Fluent

Arabic

Fluent

CUSTOM

• YAT Professional Diploma in Networking (Standard) Certificate, 01/2007, 04/2007, 4 months

• Attended courses at the British Council Agouza, 09/2007, 03/2008, 7 months

• YAT Professional Diploma in A+ (Technical support) Certificate, 10/2007, 11/2007, 2 months

• ICDL (International Computer Driving Licence) Certificate, 01/2008, 06/2008, 6 months

• CCNA: Cisco Certified Network Associate Routing and Switching, 01/2023, 05/2023, 4 months

PERSONAL INFORMATION

• Date of birth: 12/03/85

• Gender: Male

• Nationality: Egyptian

• Marital status: Single

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