Order Fulfillment Coordinator

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Kim Jackson

Mooresville, *****, USA, 704-***-****, *************@*****.***

SUMMARY Dynamic Forklift Operator with over 9 years of comprehensive experience in

warehouse operations and logistics. Proficient in using various types of forklifts,

including stand-up and high-reach models, while ensuring safety and efficiency

in stock handling and inventory management. Demonstrated ability to exceed

operational targets and maintain accurate records. Aiming to leverage expertise

and strong communication skills at DHL Germany to enhance operational

workflows and contribute to a team-oriented, fast-paced environment.

WORK EXPERIENCE

08/2022 — Present Order Fulfillment Coordinator, Novolex Mooresville, USA

+ Spearheaded management of stock, shipping, receiving, order picking,

forklift operation, and e-commerce fulfillment

* Conducted rigorous cycle counting, inspection, and quality control measures

to maintain operational excellence

+ Streamlined materials handling processes and executed inventory audits to

ensure accuracy

* Delivered superior customer service while addressing inquiries and resolving

issues effectively

« Demonstrated proficiency in computer applications, including Microsoft

Outlook, manifesting, and processing bills of lading

« Exhibited exceptional communication skills throughout all responsibilities to

foster teamwork

10/2013 — 07/2022

Forklift Operator, US Foods Distribution Company Charlotte, USA

+ Operated machinery efficiently in a fast-paced shipping environment,

ensuring timely order fulfillment

* Performed cycle counting and maintained diligent inventory control practices

« Managed client escalations and inquiries with professionalism and tact

« Provided exceptional customer service for both business and consumer

accounts

+ Demonstrated strong communication skills while coordinating orders and

resolving billing issues

* Consistently met and surpassed monthly sales goals, contributing to overall

company success

02/2010 — 07/2013 REPACK ORDER FILLER, Family Dollar Distribution Ctr

« Executed precise order picking as a Material Handler, ensuring efficiency

and accuracy

+ Inspected items rigorously to guarantee quality and identify defects before

shipment

* Conducted thorough inventory control and cycle counting audits to maintain

stock integrity

* Organized and stocked merchandise meticulously, enhancing overall

inventory management

+ Performed duties of a Short Order Clerk with a strong focus on detail and

accuracy in order fulfillment

Matthews, USA

EDUCATION

08/1983 — 06/1986 Garinger High School

High School Graduate

Charlotte, USA

SKILLS Shipping and Receiving

Quality Control

Material Handling

Order Picking

Machine Operation

Warehouse Distribution

Warehouse Leadership

Loading and unloading

RFID scanning

Customer Service

Multitasking

Attention to detail

Inventory Management

Save

Auditing

Inspection

Forklift Operation

Packing

Logistics

Manufacturing

Invoicing and billing

Warehouse safety

Daily receipts documentation

Communication

Workload prioritization

Problem resolution

OSHA Compliance

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