Case Management Customer Service
Resume:
Tiara Snowden
***********@*****.***
PERSONAL STATEMENT
Seeking a position where my experience with leadership, community development, problem solving and case management will be utilized. Bilingual English/Spanish with extensive experience in program development, maintenance and evaluation.
EXPERIENCE
County of San Bernardino - San Bernardino, CA - Fiscal Specialist August 2023 - March 2024
● Responsible for planning, organizing and coordinating court ordered visitation referrals
● Provide courteous and expeditious customer service to the community, contracted providers, and department staff
US Dept. Of HUD, Miami, FL - Portfolio Management Specialist September 2011 - October 2019
● Review and analyze current and historical financial data of an $800M portfolio
● Conduct quarterly Public Housing Authority management assessments
● Provide technical assistance to Public Housing Authorities concerning Housing Federal Regulations for the Public Housing and Housing Choice Voucher Programs
● Congressional Inquiry Liaison for the Public Housing Miami Field Office Regional Correspondence
Coordinator
● Field Working Group member for the Miami Gardens, Florida community development project
● Community Needs Assessment Public Housing team lead for the Hialeah Housing Authority
University Care Center, San Diego, CA - Activity Director December 2008 - April 2009
● Certified Activity Director (2008-Present)
● Participated on an administrative multidisciplinary team
● Designed residents recreational therapeutic treatment plan
● Planned and organized monthly recreational and educational activities
● Completed residents initial, discharge, quarterly and bi-yearly assessments
● Productively supervised 1 full time staff and 6 volunteers Georgia Rural Urban Summit, Atlanta, GA - Graduate Intern September 2007 - May 2008
● Group leader of the Georgia Progressive Summit 08 media and public relations committee
● Women in the Halls: Correspondence with Planned Parenthood to change the general agenda to best fit the HB 845 (Georgia Minimum Wage) lobbying efforts
● Community Outreach volunteer with the Georgia Vote Connection Center
● Student activist and Community Outreach Coordinator
● Coalition building and training
Care Connexxus, Inc., Riverside, CA - Social Work Assistant June 2006 - May 2007
● Provided social services and counseling to Alzheimer's, dementia, developmentally delayed and brain injured participants, families and caregivers
● Performed inquires, intakes and discharges of all participants
● Assisted with and preformed Quarterly Reviews and Bi-yearly Assessments
● Provided in-home assessments, care plans and case management for ADHC & ADC participants
● Assisted in advising staff on psychosocial issues within a multidisciplinary team
Riverside Child Protective Services, Riverside, CA - Intern October 2005- June 2006
● Maintained and built case files and assisted in processing court papers
● Observed units of the Riverside Department of Social Services including Group Home, Immediate Response, and Medically Fragile
● Assisted with crisis intervention
VOLUNTEER EXPERIENCE
US Peace Corps, Pachalum, Guatemala- Youth Development Technical Volunteer
April 2009- July 2011
● Organized and trained 600 students on civic participation, life skills, HIV/AIDS and environment
● Provided weekly formal and informal group/individual counseling sessions with youth
● Project Development Assistant to the Municipal Department of the Municipal Department of Children & Youth of Pachalum, El Quiche
● Administratively appointed to serve on the Youth Development s Program Advisory Committee (PAC) to develop training materials, give trainings, and advise new volunteers in the Youth Development program
● Co-developer of Peace Corps Guatemala’s Cultural, Ethnic and Diversity Development (CEDD) training program
EDUCATION
Georgia State University, Atlanta, GA - Advanced Standing Masters of Social Work - Community Organization & Development May 2008
La Sierra University, Riverside, CA - Generalist Practitioner Bachelors of Social Work
June 2006
HONORS
● Advanced Standing Student/Graduate from Georgia State University's School of Social Work
● President of the National Iota Theta Chapter of the Phi-Alpha Social Work Honor Society of La Sierra University
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