Customer Service Altamonte Springs

Natalie Delacruz

321-***-**** ******************@*****.*** Altamonte Springs, FL 32714

SUMMARY

I’m natalie, im 18 years old. i can be relied on to help your company reach its goals, im a hard

worker and a highly organized and dedicated person. i am experienced with cash handling, guest

service, i have good communication skills, retail and food & bev, ive done it all i am reliable and

contribute to team success

SKILLS

¢ Sales and marketing ¢ Cash handling

¢ Customer service focus ¢ Initiative and Self-motivation

e Housekeeping standards e Hard worker

¢ Professional appearance ¢ Hospitable and friendly

EXPERIENCE

Event Guide, Universal Studios, October 2022-October 2024

Orlando, FL

¢ Maintained positive working relationship with fellow staff and management.

¢ tasks related to event setup and tear down.

¢ Provided customer service assistance to guests attending events.

¢ Coordinated with staff members to ensure smooth operations during events.

¢ Managed the flow of traffic throughout the venue during the event.

¢ Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or

incidents.

¢ Greeted and assisted customers to foster positive experiences.

¢ Directed guests to correct location by documented ticket seats and answered questions about

facility amenities.

e Maintained a clean and organized work area before, during, and after events.

Admissions, Funspot, June 2023-August 2023

Orlando, FL

¢ Assisted with admissions, ticketing, and guest services activities.

¢ Assisted with customer requests and answered questions to improve satisfaction.

¢ Completed day-to-day duties accurately and efficiently.

¢ Counted and balanced cashier drawers.

¢ Performed daily opening and closing procedures such as counting money, reconciling tills.

¢ Operated computer systems to generate tickets and process orders.

« Answered customers’ questions and provided information on store procedures or policies.

¢ Processed payments for tickets using cash, credit cards or other forms of payment.

e Maintained work area and kept cash drawer organized.

EDUCATION AND TRAINING

High School, Winter Park, FL May 2024

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