Customer Service It Support

David Brown

***** *** ****** *** *, Delray Beach, FL, USA

mimosaflowetry74@duck.com 728-***-****

With over 5 years in customer service and sales, I prioritize customer satisfaction. Known for my quick learning ability and outgoing personality.

PROFESSIONAL EXPERIENCE

Teletech Holdings (Uniontown, PA) 04/11 - 09/15

Manager Of Escalation Desk For The American Red Cross Managed a team of 20 employees for 3 years

• Promoted from Customer Service representative to Escalation Desk Manager within one year for strong problem-solving and customer service skills

Cogos Gas Station 01/16 - 07/19

Assistant Manager

Responsible for running the store during evening shifts

• Worked as a hiring manager for the evening shift

• Making sure food preparation was done correctly

• Making sure employees dealt with customers in a proper manner and did their jobs correctly

• Making sure the store was properly closed at night Curated Incorporated 09/19 - 05/24

Golf Expert/Sales

Bringing golf club sales and customer needs to the online space

• Diagnose customers equipment needs based on provided criteria

• Excellent multitasking/computing skills required

• Ability diagnose, empathize, instruct, and fit customers with clubs and accessories all online

• Achieved top ten in sales on a regular basis during my time at Curated EDUCATION

Florida Atlantic University 08/08 - 07/09

Originally Studied Philosophy And Creative Writing - College Community College Of Allegheny County 01/17 - 06/18 Studied Environmental Science - College

• Moved to New Mexico to pursue Sustainable Off Grid Building before completing Associates Degree Coursera/Google 11/24 - present

Computer Science/IT Support - Finishing AS

• In the process of earning dual qualifications studying Googles It Support Certification and studying for the CompTia A+ exams

• Once completed I'll have my 2 year degree and be able to begin a career in Tech PROJECTS

Home Comfort Innovations, LLC. 01/25 - present

• My first business

• Product Invention

• Sourcing/Inventing innovative home products

• Currently designing a website

KEY SKILLS

• Very Tech Savvy

• People Person/Customer Service Expert

• Quick Learner

• De-escalation

• Problem Solver

• Team Oriented

• Reliable

INTERESTS

• Physical Fitness

• Yoga

• Meditation

• Software Programming

• Website Design

• AI Engineering

• Video Games

• Program and App Design

• Writing (Poetry, Short Stories and Novels)

REFERENCES

Damian Baron - Project Manager, Teletech Holdings (Uniontown,PA) 561-***-**** **********@*****.***

Ryan Clancy Esq. - Corporate Litigator (Managing Partner), Ainsworth And Clancy, PLLC (Miami, FL) 412-***-**** ****@********-***.***

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