Customer Service Representative
Resume:
Shelina Jiles
*******@*****.***
Career Summary:
20+years in Customer Service field, adapt to handling 40+ calls while delivering a high
Professional friendly customer service experience. Interested in a role to leverage my
Conflict resolution and efficiency skills to increase customer satisfaction and customer loyalty
Skills:
Strong time management
Multi-tasking
Conflict resolution
Reliable
Detail oriented
Microsoft Software Savvy
Professional and Friendly Tone
Quick Learner
Experience:
Comcast Business 09/2010-12/2022
Customer Service Representative
Provide effective and timely resolution of a range of customer inquiries.
Open New Business/ Residential Accounts
Trouble shoot, Internet services, IP addresses, Business Domains
Answer inbound calls.
I.R.T/Asurion 05/2005-08/2020
Customer Service Representative/Quality Assurance Agent
Answer inbound calls/Roadside Assistance
Monitor and evaluate inbound calls
Develop and review performance report and identify areas to improve
Provide effective feedback and coaching, training and professional development
Complete ongoing training to stay abreast of product service and policy changes
Education:
High School Diploma
1988-1992 Booker T. Washington High School Houston,Tx
Associate degree in applied science
2005-2007 University of Phoenix
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