Customer Service Retail Associate

***** ******* *****,

Upper Marlboro MD *****

Phone: 347-***-**** (Cell)

301-***-**** (Home)

Email: ********@*****.***

Frank Silvera

Objective: To find a challenging and satisfying position where I can utilize my knowledge gained from my extensive sales, training and supervisory background along with my creativity and initiative to make a significant contribution to the organization's objectives. Experience:

3/2017 – 3/23/2025: HOME DEPOT, Lanham MD

Appliance Specialist/Coach: Responsible for generating appliance sales, training/coaching new Associates, maintaining showroom appearance and providing excellent customer service. 5/2011 – 3/2017: HH Gregg, Largo MD

Senior Retail Associate: Providing support in marketing, merchandising, sales, customer service and training for appliances & and accessories

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5/2007 – 4/2011: PC Richard & Son, Farmingdale, NY. Senior Retail Associate: Marketing, sales and customer service for upscale electronics, audio visual equipment, appliances and accessories.

5/2003-7/2007: Foxtons Realtors, West Long Branch, NJ. Property Coordinator: Major contributor to the company's award winning advertising program, authored an overview of Standard Operating Procedures which increased the company's productivity and morale, demonstrated expertise in editing materials for multimedia use and website maintenance. 6/1997 – 2/2003: Bernard Hodes Advertising, New York, NY. Account Supervisor: Worked closely with Sr. Management and the Creative Team to design, write, edit and implement strategic plans for comprehensive multi-media recruitment advertising campaigns for major clients including AT&T, Merrill Lynch, Rensselaer Polytechnic Institute and Empire Blue Cross Blue Shield. Also oversaw the training and day-to-day activities of subordinate account executives and coordinators. 8/1994 – 4/1997: City Island Yacht Sales, Bronx, NY. Yacht Broker: As an independent agent, utilized my degree in Marine Technology/Vessel Operations and corporate executive experience in marketing and advertising to solicit contracts and retain clientele that substantially contributed to the fiscal health of the company throughout my tenure. Education: Kingsborough Community College, Brooklyn, NY. 5/1992 – 6/94. Associates Degree (Honors) in Marine Technology/Vessel Operations. Other: Honorable Discharge with Vietnam Service-Related Disability - US Army Intelligence. References: On Request.

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