Customer Service Data Entry

+27-71-128-**** **********@*****.*** Polokwane, South Africa Code 10

Versatile Professional: FRIDA Admin Sales DUBA Caregiving Customer Service A seasoned professional with a wealth of experience spanning over a decade, showcasing expertise in law healthcare, construction, and financial services. My versatile background reflects adaptability and resilience, making me a valuable asset in various industries. I am ready to contribute effectively to a dynamic work environment. HARD SKILLS

Data Entry and Management: Demonstrates accurate and timely data entry skills, ensuring data integrity and reliability. Implements efficient data management strategies, guaranteeing accurate and accessible information. Debt Collection: Manages debt collection processes, utilising precise data capturing for enhanced outcomes. Admin and Reception: Proficient in administrative tasks and reception duties, maintaining organized and efficient office operations.

Customer Service Excellence: Provides exceptional customer service, addressing client needs and fostering positive relationships.

Client Relationship Management: Cultivates and manages strong client relationships, ensuring customer satisfaction and loyalty.

Negotiation: Demonstrates strong negotiation skills, contributing to successful business deals and agreements. Patient Care: Proficient in providing compassionate and attentive patient care, ensuring a high standard of well-being. Home-Based Health Care: Skilled in delivering specialized care in a home setting, demonstrating empathy and adaptability. Construction Safety: Adheres to and promotes construction safety standards, fostering a secure working environment. PROFESSIONAL EXPERIENCE

Capita Jan 2025 - present

Customer Advisor

Assist customers with inquiries, account issues, and service requests. Provide product knowledge and troubleshooting support across multiple channels. Resolve complaints while maintaining professionalism and meeting service targets. Ensure a positive customer experience through clear communication and problem-solving. Hydrobuild Jan 2023 - June 2023

Internal Sales Representative

Drives internal sales initiatives, achieving increased revenue. Utilises effective communication skills to foster strong client relationships. Implements innovative sales strategies, promoting specific products/services. Utilises CRM/POS systems to manage client interactions, ensuring accurate and organised data. Brizoway Jan 2022 - Dec 2023

Brick Layer - Contract

Demonstrates proficiency in bricklaying techniques, ensuring high-quality craftsmanship. Maintains a commitment to meeting project timelines and exceeding client expectations. Collaborates with team members to enhance overall project efficiency. Ensures a safe and organised work environment, adhering to industry standards. Old Mutal and Metropolitan 2019 - 2022

Financial Advisor

Advises clients on comprehensive financial planning, achieving desired outcomes. Utilises analytical skills to assess and recommend appropriate financial products. Achieves sales goals by offering tailored financial solutions. Builds and maintains lasting client relationships, instilling trust and confidence. Jansen & Jansen Attorneys Aug 2023 - Dec 2024

Data Capturer Debt Collector

Implements efficient data management strategies, ensuring compliance with industry regulations. Spearheads debt collection processes, focusing on precise data capturing for enhanced outcomes. Manages data and debt portfolios with a commitment to achieving financial goals and maintaining client satisfaction. Spearheads data-capturing processes, ensuring precision for enhanced outcomes. Medizone Healthcare 2019

Sales Consultant

Implements successful sales strategies, achieving growth in the client base. Engages with healthcare professionals to understand and address client needs. Utilises effective communication skills to negotiate and close sales deals. Maintains up-to-date knowledge of healthcare products and market trends. Hope Worldwide 2018 - 2019

Volunteer Tutor

Facilitates educational programmes, contributing to improved student performance. Demonstrates effective communication and interpersonal skills in a volunteer capacity. Collaborates with other tutors to enhance the overall learning experience. Provides mentorship and support to students, fostering a positive learning environment. Silversirg Old Age Home 2-Month Practicales

Care Giver - Frail Care Division

Provides compassionate care to elderly residents, ensuring their well-being. Collaborate with a multidisciplinary team to address the unique needs of each resident. Demonstrates adaptability and empathy in a challenging caregiving environment. Maintains accurate and up-to-date records of resident care activities. EDUCATION

UNISA Feb 2024 - Nov 2027

BA Degree: Community Development

Thuto Bophelo Nursing Academy 2013

Home-Based Health Care Giver Diploma

Selection Assessment Method & Computer Literacy 2014 Various IT Courses

Westenburg Secondary School 2010

National Senior Certificate - Grade 12

COMPUTER SKILLS

Google Suite, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams, Microsoft Word SOFT SKILLS

Adaptable Team Player: Thrives in diverse work environments, easily adapting to different roles and collaborating seamlessly with team members for collective success. Effective Communication: Possesses strong communication skills, ensuring clarity and understanding in interactions with clients, colleagues, and stakeholders. Resilient Problem Solver: Exhibits resilience in navigating challenges, proactively identifying solutions, and maintaining composure in high-pressure situations. Client-Centric Approach: Prioritizes client satisfaction, consistently delivering exceptional service and building lasting relationships based on trust and understanding. REFERENCES

*References & Documentation Available Upon Request Abakholwe 2022 - 2023

Civil and Building Construction Diploma

UNISA Feb 2024 - Nov 2024

Higher Certificate in Archives and Records Management

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