Customer Service Representative
Resume:
LAURA BIRO
CUSTOMER SERVICE – ACCOUNT MANAGEMENT
216-***-**** *************@*****.*** Middleburg Heights, OH www.linkedin.com/in/laura-j-biro
Experienced Customer Service Representative. A broad history of customer service specializing in project management, account management and problem/resolution. Areas of emphasis include e-commerce, web-based and in person training, strategic thinking, and initiative-taking problem solving.
WORK EXPERIENCE
Customer Service Representative
Area Temps, Parma, OH 2024 - present
Primary point of contact for customers.
Process orders utilizing Quick Books.
Providing prompt attention and resolution to customer issues.
Agency Development Manager
Colonial Life & Accident, Independence, OH 2022 - 2024
Developed team of four Independent Agents.
Recruited Independent Agents to join Colonial Life
Listen to the client’s needs, offering the best solution for their family.
Counsel individuals on the benefits offered by Colonial Life.
Collaborate with internal staff to process clients’ policies quickly and efficiently.
Instructor
Union Home Mortgage, Strongsville, OH 2019-2022
Develop, create training materials, and educate the Processor.
Understand the different learning styles
Instructor new processors during a 2-week agenda
Key Account Manager
ESSCO, Twinsburg, OH 2007-2019
Team lead and instructor Microsoft 365 solutions, Dynamics CRM product, and our proprietary system to internal call center staff.
E-commerce development for Kohl, Home Depot, Bed Bath & Beyond.
Strategic partner and advisor for clients, discovering and implementing new opportunities to work together for mutual benefit. Overall growth 23% - 37% year over year.
Placed orders, managed returns, read schematics and resolved customer issues.
EDUCATION
Lake Catholic High School
State of Ohio Life & Health License License No. 1439788
Certified Aromatherapist
SKILLS
Communication
Teamwork
Critical thinking
Time management
Leadership
Adaptability
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