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Customer Service Representative

Location:
Cleveland, OH
Salary:
35,000
Posted:
May 14, 2025

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Resume:

LAURA BIRO

CUSTOMER SERVICE – ACCOUNT MANAGEMENT

216-***-**** *************@*****.*** Middleburg Heights, OH www.linkedin.com/in/laura-j-biro

Experienced Customer Service Representative. A broad history of customer service specializing in project management, account management and problem/resolution. Areas of emphasis include e-commerce, web-based and in person training, strategic thinking, and initiative-taking problem solving.

WORK EXPERIENCE

Customer Service Representative

Area Temps, Parma, OH 2024 - present

Primary point of contact for customers.

Process orders utilizing Quick Books.

Providing prompt attention and resolution to customer issues.

Agency Development Manager

Colonial Life & Accident, Independence, OH 2022 - 2024

Developed team of four Independent Agents.

Recruited Independent Agents to join Colonial Life

Listen to the client’s needs, offering the best solution for their family.

Counsel individuals on the benefits offered by Colonial Life.

Collaborate with internal staff to process clients’ policies quickly and efficiently.

Instructor

Union Home Mortgage, Strongsville, OH 2019-2022

Develop, create training materials, and educate the Processor.

Understand the different learning styles

Instructor new processors during a 2-week agenda

Key Account Manager

ESSCO, Twinsburg, OH 2007-2019

Team lead and instructor Microsoft 365 solutions, Dynamics CRM product, and our proprietary system to internal call center staff.

E-commerce development for Kohl, Home Depot, Bed Bath & Beyond.

Strategic partner and advisor for clients, discovering and implementing new opportunities to work together for mutual benefit. Overall growth 23% - 37% year over year.

Placed orders, managed returns, read schematics and resolved customer issues.

EDUCATION

Lake Catholic High School

State of Ohio Life & Health License License No. 1439788

Certified Aromatherapist

SKILLS

Communication

Teamwork

Critical thinking

Time management

Leadership

Adaptability



Contact this candidate