Project Manager Change Management

Gayatri Nookala San Ramon, California *****

*******.*******@*****.*** 650-***-****

linkedin.com/in/gayatrinookala

Technical Product/Program Manager

Results-oriented thought leader with strong focus on customer experience and implementing strategic engineering solutions.

Results-driven Technical Program/Product Manager with extensive experience in driving cross-functional initiatives, implementing change management processes, and optimizing product development lifecycles. Expertise in stakeholder communication, risk assessment, and process improvements within financial, consumer technology, and ecommerce platforms. Adept at leading large-scale programs, streamlining workflows, and executing complex technical projects with a focus on efficiency and innovation.

Highlights of Expertise

● Change Management & Process

Optimization

● Change Impact Assessment &

Stakeholder Communication

● Agile Methodologies (Scrum, Kanban,

SAFe)

● Cross-Functional Team Leadership

● Process Improvement & Operational

Efficiency

● Risk & Issue Management

● Large-Scale Platform Migrations

● Data-Driven Decision Making

Technical Proficiencies: Java, JEE, Spring Framework, Spring Boot, Spring Cloud, Netflix OSS, RabbitMQ, Kafka, Grafana, Elasticsearch, Oracle, SQL, Cassandra, MongoDB, ATG Commerce Framework, Endeca, REST Web Services, SOA, Oracle, Redis, Selenium, Amazon Web Services (AWS), Looker, Tableau, Jira, Confluence, ServiceNow, Microsoft Project, Smartsheet, Gantt Chart, Risk Matrix Career Experience

Wells Fargo, Concord, CA

LEAD TECHNICAL PRODUCT/PROJECT MANAGER (12/2024 to Present) Managing the payment services and supporting the online banking functionality for mobile and web applications.

● Led change management initiatives for online banking API updates, including impact assessment, stakeholder engagement, and implementation tracking with ServiceNow.

● Established best practices for cross-functional change management to minimize service disruptions.

● Developed Jira-based workflows for tracking API changes and improving issue resolution.

● Managed quarterly and annual planning processes, resource allocation, and execution tracking for multiple initiatives.

● Owned end-to-end product roadmap for payment services, fraud detection, and online banking APIs.

● Led integration of online banking services with Liquibase, improving CI/CD efficiency.

● Enhanced security protocols and compliance measures for online transactions. continued…

Gayatri Nookala Page 2

Life 360 (formerly Tile Inc.), San Mateo, CA

PRODUCT OWNER/SENIOR MANAGER, SOFTWARE ENGINEERING (10/2021 to 09/2022) Managing the Tile backend services and supporting the ecommerce functionality for mobile and web applications.

● Spearheaded platform migration and change management for Tile-to-Life360 integration, ensuring seamless adoption with minimal downtime.

● Championed the change management process for a company-wide technology migration with ServiceNow, ensuring minimal operational disruption and seamless stakeholder alignment.

● Developed and implemented change tracking dashboards to assess adoption success.

● Designed, implemented, and maintained robust issue management systems for cross-functional challenges.

● Led training and enablement initiatives, upskilling teams on new systems, workflows, and best practices to enhance change adoption.

● Coordinated planning functions, including quarterly and annual resource allocation and capacity management using Smartsheet/Gantt Charts.

● Owned development of Tile Fulfillment Service (TFS), a customer care tool for account management.

● Designed and launched new promotional & subscription features, driving user engagement.

● Improved DevOps CI/CD pipelines, reducing deployment time by 40%.

● Partnered with UX teams to enhance customer experience for mobile/web applications. Verizon, San Ramon, CA

TECHNICAL PRODUCT OWNER/ PROGRAM MANAGER (7/2021 to 10/2021) Managing and leading the architecture and E2E delivery of Security products (Cyber Risk Monitoring & Machine state Integrity ) and common business platform business capabilities (Atlas)

● Developed roadmap, sprint planning, and backlog prioritization for security platform enhancements.

● Owned vendor engagement & budget management, making strategic buy vs. build decisions.

● Drove the implementation of a cloud-based IAM platform for secure product provisioning.

● Defined business KPIs & success metrics, tracking impact across security initiatives.

● Spearheaded risk assessment & mitigation plans to ensure compliance with security standards using Risk Matrix.

● Conducted executive presentations & stakeholder management for product approvals.

● Managed cross-functional collaboration across engineering, security, and business teams.

● Enhanced incident response frameworks, improving platform reliability & uptime. Sunrun Inc., San Francisco, CA

PROGRAM/SENIOR MANAGER, SOFTWARE ENGINEERING (5/2018 to 11/2020) Managing and leading the architecture and delivery of large scale Microservices platform.

● Led product & engineering teams to build a large-scale Microservices platform.

● Developed and executed organizational change strategies to drive Agile transformation across multiple business units using Jira-based Workflows and Smartsheet.

● Managed pricing & product catalog development, enabling flexible solar panel configurations.

● Led automated site modeling using ML & Google GIS services, increasing conversion rates.

● Led stakeholder engagement efforts, conducting training sessions, knowledge-sharing workshops, and adoption strategies to minimize resistance to change.

● Owned ePermit automation, streamlining permit approvals & installation workflows.

● Improved CI/CD pipelines, reducing deployment errors & enhancing development agility.

● Managed cross-functional teams & vendor relationships, ensuring project delivery on time.

● Drove strategic initiatives that improved operational efficiency by 30%. Verizon Wireless, Walnut Creek, CA

PROJECT MANAGER/ENGINEERING MANAGER (12/2015 to 12/17) Managing and leading the architecture and delivery of large scale cloud friendly Microservices platform initiative.

● Developed and implemented an enterprise-wide change management framework, leading to a 30% improvement in process efficiency and adoption rates.

● Led digital transformation initiatives for Verizon’s e-commerce & fraud detection platforms.

● Conducted impact assessments for new initiatives, identifying risks, proposing mitigation strategies, and ensuring a smooth transition.

● Developed and executed structured change communication plans, ensuring leadership and employees remained aligned throughout transitions.

● Managed data analytics initiatives, increasing web orders from 5% to 15%.

● Spearheaded fraud monitoring solutions, reducing transaction risks across Verizon’s online platforms.

● Drove agile adoption across global teams, improving delivery efficiency.

● Collaborated with executive leadership on strategic planning and growth initiatives tracking project progress, resource allocation, capacity management with Ms Project/Gantt Charts

● Led cloud transformation initiatives, transitioning monolithic apps to microservices.

● Optimized omni-channel catalog management, improving inventory & pricing strategies.

● Developed end-to-end shopping flows, improving conversion rates by 50%. DISTINGUISHED MEMBER OF TECHNICAL STAFF (12/2014 to 12/2015) Designed and developed Verizon’s Omni Channel initiative and implemented a large scale Digital Sales Platform for various devices which boosted the digital channel mix. Designed and developed backend infrastructures to perform A/B Testing of UI changes. Impressed many high-level executives with accurate and timely work.

● Reduced order fall by 5% by creating End2End Order Automation and POS Integration.

● Architected the backend services and collected metrics to comprehend end-user behavioral patterns and factors that have an influence on conversion rates.

● Commanded performance tuning efforts to optimize page response time, optimized Oracle queries with the help of query hints, explain plans, creating indexes and AWR reports, ultimately achieving 40% improvement. (CDN’s such as Akamai, EdgeCast, Gomez, etc.) SENIOR MEMBER TECHNICAL STAFF (6/2004 to 11/2014)

Served as technical lead and SCRUM master to design Share Plan launch, interacting with all business groups and end to end order flows. Consistently worked on performance improvements while aiding others to achieve a page render time of under 4 seconds.

● Optimized Oracle queries using hints, explain plans, and AWS reports.

● Scaled platform process to 25K orders (500K-750K database transactions) per minute to handle all traffic on iconic releases of new iPhone or Android devices.

● Integrated with ATG Endeca, Adobe CQ Web Content System, and ATG Commerce Framework to lay the foundation for building services based on SOA. Also built a Caching framework. Education & Credentials

California State University, East Bay (formerly known as Hayward), California MASTER OF SCIENCE IN COMPUTER SCIENCE

Awards: CIO Award (2016, 2017), Verizon Wireless Tireless Award (2014, 2015), MVP Award (2011, 2012, 2013)

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