IT customer support
Resume:
Brittany Stone
Computer Science Information Technology
Profile
A Technical Support Specialist with extensive experience in customer service and technical troubleshooting. Proven ability to assist customers with software navigation, product selection, and issue resolution while maintaining a high level of professionalism. Currently pursuing a bachelor's degree in science information technology. Demonstrates excellent organizational and active listening skills with a keen eye for detail, ensuring that all documentation is accurate and complete. Enthusiastic team player who thrives in collaborative settings and is eager to learn more and grow.
Employment History
Permit Runner at Len the Plumber, Jamesburg
January 2022 — March 2024
Responsible for delivering various permits required for plumbing to the Municipal building. Maintained accurate records of all permits and communicated with Municipal buildings to keep them informed on the status of applications.
Technical Support Specialist at Alorica, Remote
January 2025 — April 2025
Ensuring customer satisfaction and effective issue resolution. Responsibilities included troubleshooting software issues and guiding customers through the use of the application. Provided technical support for end-users and resolved escalated technical issues. Documented every call and closed out when completed. Assistant Manager at Walgreens
January 2014 — December 2017
Oversaw store operations and customer service, ensuring high standard of service and operational efficiency.
Performed daily store opening and closing duties, ensuring that all store policies were followed
Assistant Manager at CVS
January 2011 — December 2014
Supported store operations and customer service initiatives, contributing to a positive shopping experience and team performance. Created weekly and monthly reports to track store performance and identify potential issues
Medical Assistant at Cardiovascular Health Assosiates, South River March 2024 — July 2024
Prepared and maintained medical records, including patient histories and test results
Performed basic laboratory tests, such as drawing blood and administering EKG's
Assisted healthcare providers in examining and treating patients, Details
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Links
Credly
Skills
Communication Skills
Computer Skills
Strong organizational abilities
Excellent communication
skills
Proficient in Microsoft
IT Supprt
Customer service expertise
Remote Work Setting
Active Listening
including setting up examination rooms and preparing patients for exams.
Education
Bachelor's degree in information technology, Strayer University December 2025
Google IT Certification
IBM Support Certification
IT Support Certification
Medical Assistant, Lincoln Technical Institution, Iselin October 2023 — July 2024
Graduated 3.9 GPA
Certified in Medical Assistant
Certified BLS
Certified Phlebotomy
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