Customer Service Representative
Resume:
Garland, TX *****
********@*****.***
SUMMARY
Certified Nursing Assistant with
experience serving chronically ill
patients, including assisting with
daily living activities and household
tasks. Patient and highly
compassionate. Skilled at operating
within long-term care environments
or outpatient centers.
Responsible and motivated student
ready to apply education in the
workplace. Offers excellent
technical abilities with software and
applications, ability to handle
challenging work, and excellent
time management skills.
Hardworking employee with
customer service, multitasking, and
time management abilities.
Devoted to giving every customer a
positive and memorable
experience.
SKILLS
• Electronic Recordkeeping
• Infection Control
• Electronic Charting
• Bedsore Prevention
• Vital Signs Monitoring
• Patient Assessment
XaQoyia Cornelius
EXPERIENCE
October 2022 - January 2024
CNA Student Villages of Dallas Dallas, TX
May 2021 - October 2023
Customer Service Representative Genpact Richardson, TX February 2022 - August 2023
Nurse Assistant Advanced Health and Rehab Garland, TX June 2020 - May 2023
Customer Service Representative Chewy.com Dallas, TX, TX December 2017 - January 2020
Health Care Aide Debtag Home Health Dallas, TX
Planned and served meals and snacks to patients according to prescribed diets.
•
• Turned and repositioned bedridden patients to prevent bedsores. Observed changes in condition or behavior of patients and reported to nursing staff.
•
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
•
Liaised between customers and retail buyers to expedite orders and meet customer demands.
•
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
•
Planned and served meals and snacks to patients according to prescribed diets.
•
Recorded patient conditions and vital signs before and after medical operations.
•
Surpassed sales goals through implementation of successful marketing strategies.
•
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
•
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
•
Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
•
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
•
Monitored patients after surgery, answered questions and provided home care strategies.
•
EDUCATION AND TRAINING
June 2019
High School Diploma
Advanced Prepatory International, Dallas, TX
Some College (No Degree) Nursing Student
Pleasant Manor, Waxahachie, TX
Contact this candidate