Customer Service Cdl-B

DB

OBJECTIVE

US Army Veteran with highly sought out experience, skills, knowledge, and abilities as a certified driver. Highly qualified with technical skills, interpersonal abilities, and knowledge to ensure safe, efficient, customer-friendly service and efficient delivery.

CORE COMPETENCIES

Endorsements

Vehicle Control

Defensive Driving

Traffic Laws and Regulations

Route Familiarity

Customer Service

Communication Skills

Conflict Resolution

Cultural Sensitivity

Safety Awareness

Safety Protocols

Passenger Safety

Inspection Procedures

Technical Knowledge

Bus Maintenance

GPS/Route Tracking

Time Management

Punctuality

Schedule Adherence

Focus and Attention

Route Planning

Navigation Tools

Communication Systems

Attention to Detail

Observation

DARRON BENTON

CDL CERTIFIED DRIVER 313-***-**** ********@*****.***

SKILLS & ABILITIES

Possesses CDL B, X and P Endorsements.

Proficiency in operating a large vehicle, including smooth acceleration, braking, and turning.

Ability to anticipate and react to potential hazards, ensuring passenger safety.

Thorough knowledge of local traffic laws and the ability to obey signals, speed limits, and other traffic rules.

Ability to follow predetermined routes, including the ability to adjust for detours or changes in service.

Ability to clearly and politely interact with passengers, address concerns, and provide information about routes, schedules, or service changes.

Ability to handle difficult passengers, defuse tense situations, and maintain order on the bus.

Understanding and respecting diverse passenger backgrounds to foster a welcoming environment.

Knowledge of safety procedures, including emergency response, handling accidents, or medical emergencies.

Ensuring that passengers board and exit safely, including assisting elderly or disabled passengers when needed.

Pre-trip and post-trip vehicle inspections to ensure bus functionality and safety (e.g., brakes, lights, tires, etc.).

Basic knowledge of vehicle mechanics, understanding of common issues, and knowing when to report problems.

Ability to use GPS and route-planning software to navigate efficiently and stay on schedule.

Proficiency in using radio or communication systems to report issues, request assistance, or update dispatch.

Communicating and working well with other drivers and transit personnel, such as dispatchers and mechanics, to ensure smooth operations.

JOB HISTORY

2016 – 2024 • Bus Driver • City Of Detroit • Detroit, MI

2012 – 2016 • Lead Driver • Detroit Bus Company • Detroit MI

2010 – 2014 • Owner • Any Occasion Transportation • Detroit, MI

2010 – 2012 • Labor/Construction Worker • Motor City Blights Busters • Detroit, MI

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