Customer Service Computer Systems
Resume:
Bianca Souza
I am a loyal and trustworthy employee who can work alone or as part of a
team. I am quick to learn and willing to adapt to any job. I am a competent, loyal, hard working employee with the ability to achieve tasks when working alone or as part of a team. I am punctual with an excellent attendance record. 8240 SW 210th St
Cutler Bay, FL 33189
United States
biancagabriellasoucarv@gmai
l.com
EXPERIENCE
Planet Fitness, Cutler Bay — Receptionist
April 2022 - May 2023
My role as an employee, my responsibilities included supervising inventory systems, providing outstanding guest services, and ensuring a clean environment, I actively engaged in sales activities and effectively handled transactions using computer systems.
June 2023 - June 2024
Lego, Dadeland Mall — Brick specialist
As an employee, my role was to deliver outstanding customer service and foster a welcoming environment for all customers. I possess in-depth knowledge of our products, which allows me to provide tailored recommendations and support. I am experienced in managing cash transactions with accuracy and efficiency, and I am highly proficient in using both phone and computer systems. Additionally, I have contributed to the visual merchandising team at LEGO, where I helped promote new products and enhance the in-store experience.
June 2024 -Ongoing
Gale Miami Hotel and Residence — PBX OPERATOR
In my role as a PBX agent at The Gale Miami, I am responsible for managing incoming calls and assisting guests with a variety of requests. I supported my team as we adapted to the fast-paced environment, learning how to efficiently handle guest inquiries, resolve issues, and provide exceptional customer service. My responsibilities included processing credit card transactions, managing billing inquiries, and coordinating guest requests by relaying messages to the appropriate departments. I played a key role in ensuring smooth communication and a positive guest experience. EDUCATION
Biotech Name, Richmond heights — High School diploma 2019 - 2013
3.8 GPA
Honor student from 2021 - 2023
SKILLS
Reliable and punctual
Inventory management
Trilingual {English, Spanish,
Portuguese}
Team collaboration
Customer service
Computer proficiency
Administrative support
Multi-line phone system
Call answering and routing
Sales management
Miami dade college, Kendall Campus — Current
2023- Present day
Currently studying Diagnostic Medical Sonography A.S Pursuing Neonatal and Fetus Sonography.
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