Windows Server Service Delivery

MADHUSUDHANAN.K

Mobile: +965-******** E-Mail: *********@*******.***

Address: No: 137 Jaleeb Street, Block 2 Building 152, Kuwait

SYSTEM / NETWORK ADMINISTRATION IT INFRASTRUCTURE MANAGEMENT SERVICE DELIVERY PROFESSIONAL SNAPSHOT

IT FORTE

- Virtualization: VMware ESX 5.5/6.0/6.5/7/7.5

- Operating System: MS Windows XP/7/8/10, Windows Server 2003/2008/2012/2016/2019

- Microsoft Technologies: Active Directory, DHCP, DNS, DFS, Group Policy

- Managing Citrix, Cloud, Windows Servers, NAS, SAN, Backup & Recovery (Veeam), LAN and WAN

- Installation and troubleshooting of OS, Hardware, and Networking components

- Installing and configuring Windows OS, VMWare, and Windows Server 2008, 2012, 2016 & 2019

- Installing, Configuring and Managing File Server, VMware, Antivirus Server.

- Knowledge on NAS, SAN storage, Networking, Backups and Network Firewall

- File Server management and implementation; Backup management EMPLOYMENT RECITAL

Apr 2014 – Present; Alghanim International General Trading & Contracting Co. W.L.L., Kuwait as System Engineer Key Deliverables:

- Experienced in VMware vSphere and Microsoft Windows Server platform; VMware ESXi troubleshooting

- Implementing and managing Veeam Backup solution, Active Directory Domain services and Antivirus solution for 1000+ users and group companies

- Managing and monitoring all installed systems and infrastructure

- Installing, configuring, testing and maintaining operating systems, application software & system management tools

- Proactively ensuring the highest levels of systems and infrastructure availability

- Maintaining security, backup, and redundancy strategies

- Writing & maintaining custom scripts to increase system efficiency & lower the human intervention time on any tasks

- Participating in the design of information and operational support systems

- Providing 2nd and 3rd level support; Processing document creation for support teams (L1, L2, L3)

- Liaising with vendors and other IT personnel for problem resolution

- Managing Avaya IP Phone System; Working on File Server and controlling user accounts access

- Managing and monitoring of backups in multiple locations and implement auto backup for servers

- Troubleshooting technical problems and implementing solutions

- Providing fast and accurate troubleshooting and rectification of reported faults

- Visiting Group companies on weekly basis; Supporting users remotely with other Group Companies Nov 2013 – Apr 2014; Tareq Alghanim, Kuwait as System / Network Administrator Key Deliverables:

- Maintained technical knowledge in networking area; operating system (Server and PC)

- LAN Administration: added users; printers; removed users; controlling access right list

- Accountable for backup administration and monitoring server performance

- Responsible for creating, testing PC images using Image Centre and Ghost; Supported users related issues Oct 2011 – May 2013; Sri Manakula Vinayagar Infotech Pondicherry as IT Administrator Key Deliverables:

- Managed the server; Created different services in Server

- Maintained user in server and applying policies

Jun 2010 – Jan 2011; HCL CDC Bangalore as IT Admin (On the job training)

- Technophile professional offering 10+ years of insightful experience

- Presently associated with Alghanim International General Trading & Contracting Co. W.L.L., Kuwait as System Engineer

- Actively involved in driving the management and delivery of complex & highly visible engagements

- Expertise in business process automation, improving efficiencies and reducing TATs to enhance customer experience

- Proven catalyst in developing and executing strategies and technology roadmaps for products

- Excellence in devising strategies aimed at enhancing overall organizational growth, sustaining profitability of business, and improving delivery performance

- Experienced in analysing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management

- Decisive leader coupled with outstanding technical skills, strong communication abilities and exceptional intelligence that excels in matrix and structures CORE COMPETENCIES

Systems Administration

VMware Administration

Server Management

Network Administration

Service Delivery Management

Risk Mitigation & Management

Data Centre Migrations

Resource Planning & Mobilization

Disaster Recovery Management

Systems Automation

Technical Support

Troubleshooting

Client Relations

Training & Development

Team Management

SCHOLASTICS

- Bachelor Of Technology (B.Tech) - ECE from Sri Manakula Vinayagar Engineering College, Pondicherry under Pondicherry University in 2010

PROFESSIONAL ENHANCEMENTS

- Hardware & Networking course [A+, N+, CCNA (Cisco certified Network Associate) from HCL Career Development Centre, Bangalore

- MCSA (Microsoft Certified System Admin) from HCL Career Development Centre, Bangalore

- Industrial visit to ISRO Bangalore

- Attended workshop in INFOSYS Bangalore conducted by TOSHIBA EXTRA MURAL HIGHLIGHTS

- Functioned as Student Coordinator of technical Symposium conducted by the Department of Electronics and Communication Eng. Sri Manakula Vinayagar Engineering College and Event Organizer for the event “ROBO RACE & ROBO WAR” in that National Level Technical Symposium

- Served as Student In charge in conducting Industrial Visit to ISRO Bangalore

- Worked on a Robot [line maze follower] in a national level symposium haled in Sastra University in the year 2009; Robot to participate in the Robo Olympics event haled in a national level symposium at Sastra University in the year 2010

- Completed project on Renewable Energy using nuclear fusion reactor in college PERSONAL DOSSIER

- Language Known: English and Tamil

- Passport No.: R8105120

- Driving License: India & Kuwait

REFERENCES AVAILABLE ON REQUEST

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