Customer Service Manager

Victor Vu

**** ******** ******

Houston, TX *****

281-***-****

******@*****.***

Objective

Responsible sales position with growth oriented company within the equipment field, industrial field or retail.

Professional Experience

2022-2024 HomeTeam Pest Defense

• Sales Representative – handle inside and outside sales

• Assigned territory

• Company assigned company car, EZ tag, gas card, IPhone and Ipad

• Texas Agricultural Dept License 0933989

2019-2022 X-L Parts - Sales and Service

• Customer Service both in person and by phone

• Out Calls for 250 customers

• Sales

• Collections

• Forklift

• Stocking Parts

2018-2019 Frank Supply – Customer Service

• Customer Service

• Inbound calls

• Sales

• Collections

• Forklift

• Driver

2015-2017 McIntyre Automotive – Service Manager

• Manage and delegate shop Operations

• Customer Service

• Service writing estimates for repairs

• Schedule repairs

• Purchasing and ordering inventory for fleet accounts

• Update customers with repairs

• Sales

2012–2014 Discount Brakes and Inspections – Service Manager

• Customer Service

• Service writing estimates for repairs

• Schedule repairs

• Purchasing and ordering inventory and oversee returned parts for credits

• Warranty repairs and service

• Update customers with repairs

• Maintain repairs on European and Imports

2010-2012 Automax – Service Manager

• Customer Service

• Manage/oversee shop operations

• Service writing estimates for warranty and regular repairs

• Schedule repairs

• Purchasing and ordering inventory and oversee returned parts for credits

• Inform customers with updates on vehicles

• Interview and hire shop employees

• Maintain repairs on European, Imports and Domestic 2008-2010 Auto Fix Unlimited – Service Manager

• Manage and delegate shop operations

• Oversee inventory and spending on monthly revenues

• Service writing and estimates for customers

• Provide outstanding customer service

• Inform customers with updates on vehicles

• Interview and hire shop employees

2007-2007 Professional Auto Care – Service Manager

• Manage shop production

• Schedule jobs appropriately

• Strong sales in service and parts

• Provide great customer service

• Provide clients with accurate estimates

• Inform customers with updates on vehicles

2006-2007 Driver’s Auto Repair – Service Manager

• Manage and oversee all shop operation

• Schedule jobs appropriately

• Strong sales in service and BG products

• Provide great customer service

• Provide clients with accurate estimates

• Inform customers with updates on vehicles

• Complete services on timely matter

2004-2006 Skyline Automotive - Shop Manager/Service Advisor

• Manage and oversee shop production/operation

• Schedule jobs

• Sales in service and parts Aftermarket

• Customer service

• Estimate work orders

• Consultant in performance regarding vehicle upgrades 2002-2004 Vinatech Automotive - Manger/Service Advisor

• Customer Service

• Estimate work orders for customers and insurance

• Sales in service and parts

• Consultant in performance regarding vehicle upgrades

• Manage and oversee shop production/operation

• Schedule jobs

1999-2002 Dixie Staffing – Staffing Consultant/Sales Representative

• Provided temporary and permanent staffing solutions to various corporations

• Responsible for inside and outside sales in assigned territory

• Produced new accounts

• Interviewed candidates for various positions to fit client needs

• Responsible for candidates drug testing and safety training

• Verified work history and background check

• Customer service intervention between client and candidate 1997-1998 Safety Kleen – Sales Representative/Customer Service

• Responsible for sales and service in assigned territory

• Produce new accounts

• Sales of service, equipment, industrial cleaning supplies and chemical solvents

• Assure hazardous materials are adequately manifest to be transported to facilities

• Manage collections

1994–1996 N.S.S.I. – Chemical Technician

• Shipping/Receiving, inventory and transport of hazardous chemicals and radioactive materials

• Provided assistance to Department of Energy, Schlumberger, Halliburton and National Oil

• Calibrate meters for field services

• Quality control and inspections in the plants

• Profile testing and analysis on chemical and radioactive material in labs

• Experience in using micrometer, gammameter and neutrometer

• Experience and certified forklift operator and overhead crane Education

1991-1992 Houston Community College

1990 Sharpstown High School

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