Customer Service Special Education

Felice McGriff

**** ********** ** *** *, CHARLOTTE, NC, 28212, US • 704-***-**** • ***************@*****.***. I have 25 plus years in tax preparation as well as customer service I feel I would be a great fit for this job because I'm a great multitasker as well as an easy learner I will also know how to go in troubleshoot my own problems to create a positive resolution for my clients Customer needs assessment

Client-focused I have 8 years in REMOTE ONLY UTILITY COMPANIES AMEREN LIGHTING, PENN UTILITY AND LIGHTING AND DUKE ENERGY THROUGH TRANSWORLD (TSI)

Results-oriented

Safety awareness

Customer satisfaction

Computer literate

Supervision

Multi-Task Management

Creative problem solving

Microsoft Office

Tax preparation

Problem resolution

Early Childhood Special Education - Associate of Applied Science - 2016 Central Piedmont Community College – Central Campus - Charlotte, NC Customer Service Technician - October, 2021 to February, 2022 iQor Philippines - Dasmariñas Site 2 - Dasmariñas, Calabarzon I greeted and assisted customers with resolutions to their issues retaining to their products Answered [Number] phone calls per [Timeframe] to assist customers. Kept my [Type] knowledge up to date by doing [Task] and [Task]. Answered an average of [Number] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Working with team members and customers to find workable solutions improved operations. Read and interpreted technical documentation in order to correctly configure equipment. Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe]. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries. Front Desk Associate - November, 2019 to February, 2021 YWCA Central Carolinas - Charlotte, NC

Owner/Operator - December, 2008 to Present

Felice McGriff Personal tax service - Charlotte, NC I prepared tax returns for 30-35 clients per year and assisting them with preparation needs I ALSO OWN A NON-PROFIT ORGANIZATION ( WITH 3 EMPLOYEES)

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PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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