Senior Loan Processing
Resume:
Facebook Ads Manager
Peta Gay Pitt
Experienced Business Owner Senior Loan Processing Specialist
Accomplished Business Owner and former Senior Loan Processing Officer at Royal Bank of Canada, with a proven track record in financial planning, sales growth, and team leadership. Adept at fostering collaborative work environments, implementing innovative strategies to enhance employee engagement, and securing competitive loan deals. Recognized for entrepreneurial insight and financial expertise, driving operational excellence and delivering superior client outcomes. ***********@*****.***
Boca Raton, Florida 33428
SKILLS
TOOLS
WORK EXPERIENCE
Manager
Fab R Us
July 2014 – January 2025 Kingston, Jamaica
Lead on the design and delivery of mandatory training courses. Including the regular review and update of the programme in line with organisational changes and needs
Consulted with customers to assess their needs, provided tailored solutions, and maintained long-term client relationships, resulting in increased customer satisfaction and repeat business.
Streamlined financial processes by assessing, verifying, and reconciling billing invoices and expense reports, reducing financial inconsistencies and ensuring accuracy in financial reporting.
Spearheaded strategic initiatives that increased sales and improved market positioning through effective marketing campaigns and operational improvements.
Ensured compliance with regulatory agencies and maintained meticulous business records to support financial audits and strategic planning.
Managed vendor negotiations, inventory control, and supply chain optimization to reduce costs and maintain product quality.
Oversaw daily operations, balancing customer service excellence with financial oversight to achieve sustainable business profitability.
Senior Loan Processing Officer
Royal Bank of Canada, Jamaica
April 2012– July 2014 Kingston, Jamaica
Assessed and approved loan applications by analyzing customer creditworthiness and financial profiles, ensuring compliance with lending policies and regulatory requirements.
Identified and capitalized on cross-selling and upselling opportunities, contributing to increased revenue through personalized product recommendations.
Verified and evaluated loan documentation for accuracy, completeness, and adherence to approval standards, mitigating risk exposure.
Maintained meticulous records and reports to support transparent auditing processes and compliance reviews.
Built and nurtured long-term client relationships by delivering exceptional service and maintaining strong communication throughout the loan lifecycle.
Collaborated with underwriting teams to address complex financial scenarios and expedite the approval process for high-value loans.
Customer Service Representative
Royal Bank of Canada, Jamaica
Jan 2009-April 2012 Kingston, Jamaica
Pay close attention to what customers are saying, including their tone and body language
Assist with opening and closing accounts, including checking and savings account
Review accounts: Check customer accounts and make changes if needed
Open and close savings, checking and business accounts.
Generate records from the system and further use it to check work inputted by other coworkers
Resolve concerns and issues of disgruntle customers Collaborative Communicator
Researcher
Solutions Oriented
Public Speaking
Time Management
Sales Oversight
Strategic Planning & Execution
Training & Coaching
Accounting
Business Administration
Business Process Enhancement
Business Systems Documentation
Event Planning
Creative Writing
Records Management
Financial Planning
Conflict Resolution
Entrepreneurial Leadership
Instagram Ads
Microsoft Office
Suite
Google Analytics
Organization & Management
Financial Reporting
Business Ethics
CERTIFICATES and
TRAINING
Grooming for Success
Effective Communication
Professional Code of Ethics
Customer Confidentiality &
Privacy
Managing Client
Experience &
Expectations
Proceeds of Crime Act
Anti-money Laundering
FATCA
INTERESTS AND
INVOLVEMENTS
Community Engagement:
Volunteering with small
business development
programs and workshops
Mentorship Roles:
Supporting and mentoring
students through local schools
“Career Day” initiatives
Teller
Royal Bank of Trinidad and Tobago, Jamaica
April 2006-Jan 2009 St. Andrews, Jamaica
Cash handling: Process deposits, withdrawals, and cash checks
Banking products: Promote bank products and services to customers
Account maintenance: Update customers’ account daily
Account inquiries: Answer questions about savings accounts, interest rates, and exchange rates
ATM maintenance: Stock ATMs with cash, process ATM deposits, and troubleshoot technical issues
EDUCATION
BSc. Accounting
The University of Technology
St. Andrew, Jamaica
Sept. 2012
Courses include but are not limited to:
Financial Accounting
Management Accounting
Introduction to Macroeconomics
Business Communications for Professionals
High School GED
The Jose Marti Technical High School
St. Catherine Jamaica
June 2003
Principles of Accounts – Grade 2
Office Procedures – Grade 2
Additional GCE/C.X.C Courses
MATHS Unlimited Super-courses
St. Andrew, Jamaica
June 2005
English Language – Grade 2
Mathematics – Grade 1
Principles of Business – Grade 2
REFERENCES
*** Available on request***
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