Data Entry Atrium Health
Resume:
Earlene Lester
***** ********** **, *********, ** 28213
*************@*****.***
Objective To obtain a position within a moderate or fast paced organization that challenges and promotes hard work and diligence from its employees
Skills ● Organizational Skills
● Excellent Communication Skills
● Strong Customer Relations Skills
● Computer Proficiency
● Data Entry
● ● Telephone Answering, 12-Line System
● Conference Calls
● Word Processing and Typing
● 10-Key Calculator
● Filing
Experience
Certified Instrument Technician 2022 to present
Atrium Health SPD -CMC Main, Charlotte, NC
Adheres to safety standards. Identifies manual and/or mechanical cleaning according to the manufacturer’s IFU for all general instrumentation. Identifies, inspects, assembles general instruments, checking for cleanliness & functionality utilizing count sheets. Operate sterilization and document sterilization process. Performs high temperature (steam) and low temperature (gas plasma) sterilization.
Call Care Connection 2021-2022
Atrium Health Charlotte, NC
Assist in making sure patients were number one priority. Answering incoming calls in a call-center environment. Assisted with scheduling GYN appointments, lab work appointments and procedures, sending messages to nursing staff and doctors. Communicated with patient, physicians, and nursing staff to assure patient concerns and questions were answered.
Patient Safety Attendant 2020- 2021
Atrium Health, Charlotte, NC
Assists in maintaining a safe environment and always remains with the patient to provide on-going observation of the patient and alert the nursing staff as patient care needs arise. Calls for assistance and notifies the nurse of immediate patient or staff needs. Assists with providing a quiet environment. Provides hand-off communication appropriate job duties.
Credit & Collection Specialist 2017- 2020
BHC Integrated Support Services, Charlotte, NC
Perform a Perform a variety of accounting duties. Maintain contact with sales staff, warehouses and customers. Provide excellent customer service to our customers. Resolve past due accounts with customers by phone calls, email and letters. Utilize computer software programs to perform duties and responsibilities. Patient Case Coordinator/ Benefit Investigator 2013-2017 AmerisourceBergen (Lash Group), Charlotte, NC
Verify patient insurance benefits. Facilitate the prior authorization process on behalf of patients. Support patients through required administrative paperwork. Probe to uncover reasons for non-coverage, provide payer education around product benefits.
Policy Service Specialist
Hartford Financial Insurance, Charlotte, NC 2003-2011 Direct Client Contact-. Accountable for heavy phone call volume (average 50-80 calls per day) Service Commercial Insurance: Commercial Auto, Worker’s Comp., and Business Liability
Education
Childcare Credentials I & II 2011
Central Piedmont Community College, Charlotte NC
Diploma 1990
Triton High School, Erwin NC
References Furnished on request
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