Customer Service Bar Manager
Resume:
PAOLO C. FLIPPEN
CONTACT INFO
*******@*****.***
Staunton, VA 24401
OBJECTIVE:
To bring my knowledge of gaming & relationship skills to continue to grow Grover Gaming! I have many connections with Moose Lodges as well as Elks, Am Vets, & Eagles
EXPERIENCE
BAR MANAGER STAUNTON MOOSE LODGE, STAUNTON VA
July 2021 - Current
Greeting Members & Verifying Membership
Signing up new members (now a member of the 350 club- earned 2 trips to National Conference for signing members)
Providing outstanding member service
Running Grover POS System to complete sales for members & guests
Updating menu items & prices as needed in POS
Training new employees & volunteers on systems & bartending
Mixing Drinks & Serving Beverages
Completing & checking weekly beverage orders
Reconciling Grover Gaming machines & kiosk
Troubleshooting any issues with machines
Finalizing money drawer at end of shift
BAR MANAGER, MIMOS BAR & GRILL, VERONA VA
2017- March 2020 (shut down due to COVID)
Worked with owner to ensure day to day operations ran smoothly from supply orders, preparing food & beverages to assisting with security
Training new staff
Managed Queen Gaming machines- troubleshooting issues, reconciling cash etc.
LEAD PIZZA COOK & DELIVERY LITTLE MARIA’S PIZZA, VERONA VA
2016-2017
Master Pizza Maker for restaurant
Delivery Driver
ASSISTANT MANAGER MA & PA’S RESTAURANT, STAUNTON, VA
2010-2016
Oversaw day-to-day operations, ordering supplies, customer service, & prep
Deposits & Drawer Reconciliation
Trained new employees
REFERENCES:
Heather Breeden, Administrator, Staunton Moose: 540-***-****
Tina Good, former Manager, Mimos Bar & Grill: 540-***-****
Pam Powers, former owner, Ma & Pa’s Pizza: 540-***-****
Trish Riley, Grover Games
EDUCATION
HIGH SCHOOL DIPLOMA
Wilson Memorial High School
Graduated 1990
SKILLS & CERTIFICATIONS
TIPS Certification
VA Gaming Manager at Staunton Moose
Time Management
Customer Service
Building Relationships
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