Patient Care Human Resources

*************@*****.*** 401-***-**** Warwick, RI 02889

PROFESSIONAL SUMMARY

Accomplished professional with nearly two decades of experience in medical/sales support. Proficient in customer relationship management, payroll, scheduling, union contracts, insurance authorization, order processing, and vendor communication. Demonstrated success in boosting sales and marketing initiatives. Possess strong project management abilities and adept at multitasking to ensure smooth operations and surpass client expectations.

WORK HISTORY

Nursing Resource Specialist. Warwick, RI

Kent Hospital 01/2025 - Current

Partners with department management to produce and maintain staff schedules. Shares responsibility for ensuring electronic schedules are updated and accurate at all times.

Supports human resources functions within the department. Maintains electronic personnel records and facilitates the conversion of paper documents to electronic. Assists with processing changes in employment status, recruitment, and terminations.

Functions as timekeeper for Patient Care Services personnel. Ensures staff are paid accurately and fairly. Maintains awareness of applicable incentives and differentials and ensures they are applied correctly. Prepares timecards for processing at the end of each pay period. Serves as primary contact for staff members' inquiries regarding pay, schedules and promptly addresses any concerns they may have. Escalates concerns to the attention of appropriate department leaders as needed.

Supports data collection and reporting functions. Collaborates with appropriate management contacts as well as applicable departments to address Staff members' concerns in a timely, respectful manner.

Performs all other related duties as assigned.

Bed Manager / ED Registration. Warwick, RI

Kent Hospital 01/2023 - 01/2025

Coordinate patient bed placement across various departments, including Emergency, Cath Lab, and PACU, to ensure alignment with individual patient needs.

Collaborate with healthcare professionals to optimize patient care, facilitating admissions and discharges at appropriate care levels.

Handle registration for Emergency Room patients, ensuring accurate collection and maintenance of demographic and insurance information.

Communicate financial responsibilities to patients, effectively managing co-payment collections and insurance verifications.

Senior Sales & Marketing Support. North Kingstown, RI

Marrinan & Associates / Jardine Associates 01/2016 - 01/2023

Supported field managers, key accounts, and brand managers in various operational tasks, fostering effective communication and collaboration across departments.

Managed order processing and vendor interactions, overseeing order requirements, production, and shipping to ensure timely and accurate delivery.

Monitored sales reports and open orders, maintained price grids, and handled inventory management, contributing to efficient order fulfillment and problem resolution.

Trained new staff and assisted with new store openings, enhancing team capabilities and ensuring smooth operational transitions.

Senior Customer Service Representative. Warwick, RI

Vanguard Home Medical Equipment 01/2006 - 05/2015

Processed and verified orders for medical equipment, ensuring compliance with insurance requirements and obtaining necessary authorizations and referrals.

Entered and managed patient demographics and order details, confirming all documentation was accurate to facilitate insurance approval and payment.

Informed patients of their financial responsibilities and provided follow-up on order status to ensure timely delivery and service.

Provided on-call support for emergency equipment needs, coordinating dispatch of drivers and respiratory therapists while training and assisting colleagues.

SKILLS

Experienced with Office 365 applications

Sage

Strategic marketing planning

Vendor communication

Project Management

Customer Relationship Management

Ability to Multi-Task & Prioritize

Proficient in union contracts and grievance procedures

EDUCATION

East Providence High School

East Providence, RI

06/1995

High School Diploma

CERTIFICATIONS

Medical Terminology

Time Management

Critical Thinking

Leadership Training

Stress Management

Jennifer Gonsalves

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