Front Desk Customer Service

Karuku Praveen Kumar

+ Chandler, Arizona # ***************@*****.*** +1-623-***-****

Summary

Detail-oriented and customer-focused professional with over 4 years of experience in remote operations, hospitality, andcustomerservice.CurrentlysupportingAmazonlogisticsasaRemoteGateManagementAgent,ensuringsecureand efficient access control. Proven success in front desk management, transcription, and sales across diverse industries. Strong communication, coordination, and problem-solving skills with proficiency in digital platforms and POS systems. Experience

Amazon, Remote Gate Management Agent

• Monitored and managed gate access remotely for Amazon delivery stations, en- suring secure and timely entry/exit of delivery vehicles.

• Verified driver credentials and shipment details to prevent unauthorized access and maintain safety compliance.

• Coordinated with on-site staff to handle exceptions, delays, and security alerts in real time.

• Used internal Amazon tools and platforms to log activity, track gate operations, and support logistics workflows.

Chandler,AZ

Feb 2025 – Present

Nakshatra Treats LLC, Front Desk Manager

• Handle incoming phone calls for a high-volume restaurant, taking customer or- ders and managing reservations efficiently.

• Assistcustomersinbookingreservations,ensuringaccurateschedulingandseam- less coordination with restaurant availability.

• Process online payments through the POS system with 100% accuracy, ensuring secure transactions and maintaining precise financial records.

• Provide excellent customer service by addressing inquiries, confirming reserva- tions, and ensuring all guest questions are answered thoroughly. Chandler, AZ

Dec 2022 – Jan 2025

Tech Mahindra, Transcriber

• Transcribed and edited business meetings for a multinational company, ensuring clear, well-structured documentation of key discussions and action points.

• Assisted a content creator in transcribing podcast episodes into engaging, SEO- optimized blog posts and articles.

• Managed multiple projects with tight deadlines, ensuring timely deliverywithout compromising quality.

• Proofread and formatted documents to ensure clarity and professionalism. Visakhapatnam, India

June 2021 – Nov 2022

Vaultcore Solutions, Sales Representative

• Consistently achieved and exceededmonthlysalestargetsthrough80+outbound calls daily.

• Generatedqualifiedleadsandimprovedconversionratesby25%throughdetailed product knowledge.

• Built strong customer relationships with a consultative sales approach. Visakhapatnam, India

Jan 2018 – April 2021

Education

B.Tech Mechanical Engineering, JNTUK June 2013 – March 2017 Inter Sri Chaitanya Educational Institution June 2011 – March 2013 Skills & Technologies

Core Competencies: Customer Service&Relations, POS Systems, Cash Handling, Team Coordination, Conflict Resolu- tion, Problem-solving

Technical Skills: Java, SQL, POS Systems, Microsoft Office Suite, Customer Service Platforms

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