Customer Service Operations Manager

JESSICA DI DONATO

PROFESSIONAL EXPERIENCE

Liverpool FC International Academy SoCal. /Asst. Director Of Community Programming & Events Coordinator Irvine, CA (July 2022- August 2024)

Organized the recreational program for 350+ players, including marketing, player registrations, player/coach assignment, equipment management, city permits compliance, scheduling of practices and games, uniform delivery, referee assignment and managed coaches’ licensing/certifications to meet requirements. United Premier Soccer League/Operations Manager/Registrar. Garden Grove, CA (Jan. 2021-May 2022)

Oversaw the organizational processes of the 40+ divisions in the semi-pro level of the UPSL.

Facilitated the application process to register 400+ teams and 20+ staff members in accordance with United Premier Soccer League regulations.

Assisted the executive team in implementing policies that improved productivity and efficiency, meanwhile building a successful and enjoyable company culture. First Class Workforce Solutions/Senior Recruiting Specialist. Irvine, CA (Sept. 2017-October 2020)

Directed the hiring process by placing job advertisements, processed applications, scheduled interviews and managed new hire paperwork.

Scheduled and fulfilled all onboarding tasks for new hires while updating a daily online client request for our numerous client sites and destinations.

First Class Workforce Solutions/VIP Hospitality. Irvine, CA (Sept. 2017-October 2020)

Guaranteed client satisfaction in banquet-serving settings while performing various roles, including: B&W Bartender, VIP Server, Lead Server, Host, Cashier, Server, Bar-back, and Busser. Orange County Futbol Club/Operations Manager. Lake Forest, CA (Sept. 2015-October 2017)

Directed team operations including reserving game and training locations, scheduling referees and game officials, and collecting all traveling team information to ensure a smooth game-day.

Handled all sponsor partnerships with local Orange County companies. Santa Rosa Academy Athletic Dir./Asst. Academic Counselor. Menifee, CA (Sept. 2009-March 2014)

Supervised and coordinated all student athletic activities including fund-raising, social activities, performing groups’ events, athletic contests, and regional/state level competitions.

Assisted the Academic Counselor with scheduling classes and assigning teachers to students to ensure that scheduling meets students' goals.

SKILLS

Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

Bilingual—Spanish/English.

Superior customer service skills, resulting in high customer satisfaction levels.

Ability to prioritize, meet deadlines, make decisions and change course of action quickly.

Excellent vendor, co-worker, and employee relations.

Excellent organizational and office production skills.

Superior cash-handling skills and accountability. CERTIFICATIONS

CPR/First Aid/AED Certified. CalSouth National D License Food Handler Certificate. ***.******.**@*****.*** 949-***-**** Irvine, California

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