Care Coordinator Customer Service

Ivy L. May

**** ********** *****

Deltona, Florida 32738

Ph. 518-***-****

Email:*********@*****.***

August 3, 2023 to Present

University Diagnostic Institute

*** *. ******** ******

Winter Park, Fl. 32792

Patient Care Coordinator/ Auto-Legal Team

Duties include: Answering multiple phone lines

● Guiding patients to the correct extension or department

● Assisting patients and physicians to obtain medical records

● Providing excellent customer service over the phone and in person

● Verification of automobile insurance and Personal Injury (PIP) claims

● Confirming representation by an attorney when provided

● Reviewing the past due balances and posting them in the chart to alert front desk

● Making Collection calls/ collecting and recording past due amounts in the computer system in order to settle accounts

July 2022-July 2023

National Sleep Solutions, Inc

4 Bradley Park Court

Columbus, Ga.31904

Polysomnographic Technician

Duties included:Review H&P, study requests, andprotocol.

● Perform PSG, CPAP/BiPAP, ASV, and MSLT studies as ordered

● Monitoring patients throughout the study

● Document observations such as sleep stages, clinical events, changes in pressure, and other significant events during sleep.

● Acclimate patients to CPAP/BiPAP along with mask fitting

● Perform required data entry, basic scanning/emailing, uploading; routine equipment care and maintenance, and other duties as assigned

● Follow Lab policy and procedures

● Ensure patient safety

December 2021- July 2022

National Sleep Solutions, Inc.

4 Bradley Park Court

Columbus, Ga. 31904

Medical Receptionist

Duties included: Answering phones, scheduling appointments for sleep studies.

● Verify Insurances

● Collect and record co-payments

● Ensure the schedule is correct and staffing is secured

● Fax, File and Photocopy necessary documentation

● Ensure all patient files are uploaded into EMR system with up to date information and medication lists

May 2017-October 2021

Renal Hypertension Center

2191 9th Avenue North

Saint Petersburg, Fl. 33731

Medical Assistant

Duties Included: Answering phones, scheduling appointments.

● Verify insurances / obtain authorizations

● Ancillary Testing scheduling

● Refill Prescriptions

● Take and record Vitals

● Prepare patient to see Physician

● Assist Physician in any way needed

● Prepare and update charts for the upcoming day

Education:

Palm Beach County, Florida

High School Diploma

MedVance Institute

Palm Springs, Florida

Medical Assistant

National School of Sleep Medicine

Columbus, Georgia

Polysomnographic Technician

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