Business Development Account Manager

FT

FRANK TRUJILLO

****************@*****.*** 719-***-**** Denver, CO 80211

Customer relationship management

Sales performance analysis

Technical troubleshooting

CRM software utilization

Pricing negotiation

Customer satisfaction improvement

Order processing

Product knowledge

Conflict resolution

Effective communication

Team support

Multitasking Abilities

Client base retention

Sales operations

Consultative selling techniques

Client relationship management

Bid request management

Business development

Continuous improvement

Data confidentiality

Distributor Relationships

Discount planning

Strategic account development

Shipping and receiving oversight

Reliability

Decision-making

Problem-solving aptitude

Relationship building

Full-cycle sales process

Self motivation

Profit maximization

Multitasking

Solution selling

Problem-solving

Contract management

Account management

Price structuring

Anixter Denver, Colorado

Inside Account Manager

06/1999 - 11/2022

Enhanced sales volume through skilled support to both new and inactive customers.

Implemented strategies to increase customer relationships, satisfaction, and meet or exceed company growth expectations.

Resolved customer complaints regarding sales and service. Provided technical support by troubleshooting product issues via phone or email.

Prepared reports on account progress, sales performance, and customer feedback.

Supported sales team members to drive growth and development. Ensured that all customer complaints were addressed promptly and professionally.

Developed strong working relationships with internal stakeholders such as sales representatives, operations personnel, finance teams. Negotiated pricing terms with customers based on their individual needs. Identified and resolved customer issues in a timely manner. Managed relationships with key customers through regular contact and communication.

Developed and maintained relationships with customers to ensure customer satisfaction.

Generated purchase orders for products or services according to customer Skills

Experience

requirements.

Utilized CRM software to track leads, manage accounts, and analyze data trends.

Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Thornton High School Thornton, Colorado

High School Diploma

05/1996

Education and Training

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