Customer Service Air Export
Resume:
Resume
Name: Alex Yu
Home address: **** ******** ****., *** *********, CA 94134
Telephone: 415-***-**** (Email: *********@*****.***)
Education: B.A Degree, Tamkang University, Taipei, Taiwan, Republic of China
Experience: 1. Air Export Agent, Omni Logistics
Union City, CA (July 2018 – April 2023)
Duties: A) Customer service
B) Make booking with air carriers
C) Processing shipping docs including filing AES
D) Sending pre-alert to customers & our offices/agents in overseas
E) Quoting rates
F) Solving problems for customers
2. Air Export Agent, JSI Shipping
Burlingame, CA (March 2015 – July 2018)
Duties: A) Customer service
B) Make booking with air carriers
C) Processing shipping docs including filing AES
D) Sending pre-alert to customers & our offices/agents inoverseas
E) Quoting rates
F) Solving problems for customers
3. Import/Export Clerk, AMZ International Shipping
South San Francisco, CA (January 2014 – March 2015)
Duties: A) Customer service
B) Make booking with air/ocean carriers
C) Processing shipping docs including filing AES
D) Sending pre-alert to customers & our offices/agents inoverseas
E) Quoting rates
F) Solving problems for customers
4. Account Executive, Ocean World Lines
South San Francisco, CA (November 2011 – February 2012)
Duties: A) Customer service
B) Quoting rates
C) Making booking & negotiate rates with air/ocean carriers
D) Contact customers to ensure shipments are secured/booked
E) Solving problems for customers
5. Operation Manager, Quality Logistics, Inc
San Carlos, CA (August 1996 – May 2011)
Duties: A) Responsible for import/export DG shipments (Fireworks &
Hazardous Chemical Products)
B) Request rates from ocean/rail carriers & truckers
C) Quoting rates to customers
D) Contacting customers to ensure shipment are secured/booked
E) Processing shipping docs & issuing freight invoice
F) Arranging inland transportation from/to customer’s door
G) Solving problems for customers & training new hires
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