Customer Service Representative

Taj Burton

Lexington, NC *****

**********@*******.***

+1-336-***-****

Authorized to work in the US for any employer

Work Experience

Dispatcher/Customer Service

WASI

April 2023 to Present

I provide Customer Service and schedule appointments for technicians and plumbers CSR - Customer Service Representative

Support Services Group

June 2022 to March 2023

I answer phone calls, assist customers with orders and making sales. Customer Service Representative

InfoCision - Lexington, NC

March 2021 to April 2022

I assisted with data breaches, provided customer service, and enrolled customers in credit monitoring Education

Undergraduate in Computer Science

Winston-Salem State University - Winston-Salem, NC August 2019 to May 2020

High school diploma

Lexington senior high school - Lexington, NC

August 2015 to May 2019

Skills

• Microsoft Office (7 years)

• Microsoft Word (7 years)

• Microsoft Powerpoint (7 years)

• Microsoft Publisher

• Microsoft Outlook

• Microsoft Excel (6 years)

• Computer skills (10+ years)

• Customer service (2 years)

• Data entry

• Typing (10+ years)

• English

• Presentation skills

• Computer science

• Customer service

• Windows

• Typing

• Presentation skills

• Software troubleshooting

• Microsoft Publisher

• Computer science

Languages

• Japanese - Intermediate

• English - Fluent

Certifications and Licenses

Microsoft Word

April 2016 to Present

Microsoft Excel

April 2017 to Present

Microsoft PowerPoint

April 2016 to Present

Assessments

Administrative assistant/receptionist — Proficient May 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service — Proficient

May 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

May 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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