Store Manager Customer Service
Resume:
Jennifer Houchin
Louisville, KY *****
*********@*****.***
Willing to relocate: Anywhere
Work Experience
Manager/Shift Leader
Five Guys-Louisville, KY
April 2023 to Present
Training and development:
• Enable in the training and development of shift managers, shift leaders, crewmembers, and trainers.
• Certified and develop shift managers, shift leaders, crew members, and crew trainers.
• Participate in walk-through audits with Steritechand ensuring 97% zero critical’s rating.
• Maintain up-to-date records of all local food handlers permits of Staff.
• Support the store manager and providing ongoing training opportunities for staff members.
• Assistant store manager in maintaining and repairing equipment.
• Ensure 100% completion of all complianceMate time and temperature logs.
• Help the store manager maintain good guest relations and address any close contact reports.
• Resolve management and staffing issues promptly and effectively.
• Monitor the performance of shift managers, shift leaders, crew members, and crew trainers to ensure they Fulfill their responsibilities.
• Assigned duties and tasks to shift managers, shift leaders, crewmembers, and crew trainers as needed.
• Assist the store manager and controlling labor cost as outlined by BRG space DM/owner.
• Take on the role of person in charge as outlined by the store manager. Billing Specialist
Korrect Optical-Louisville, KY
July 2012 to September 2018
Medical Billing for multiple VAS around the US and Internationally. Responsible for all customer service inquiries.
Education
Associate in Science (AS)
Everest University-Brandon - Louisville, KY
August 2009 to July 2012
Skills
• Phone Etiquette (10+ years)
• Supervising experience
• Leadership
• ICD-9
• Medical coding
• Microsoft Outlook (10+ years)
• Customer service (10+ years)
• Store management
• Serving (5 years)
• Microsoft Powerpoint (10+ years)
• Data Entry (5 years)
• Restaurant experience
• Medical records
• Medical Terminology (5 years)
• Clerical Experience (5 years)
• ICD-10
• ICD coding
• Customer service
• Medical terminology
• Cash register
Certifications and Licenses
Food Handler Certification
Medical Coding Certification
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