Customer Service Quality Analyst

Aldane Grant

Wilshire Road

Anchovy Montego Bay

St James

Tel: 876-***-****

Email: ******.*@*****.***

CAREER OBJECTIVE

Hospitable and energetic Customer sale agent with a combination of 5 years in the BPO industry. Applying to bring abundance of success to your team by utilizing the resourceful skills I have sharpen over the years. My goal is to make an impact in your organization.

PROFESSIONAL EXPERIENCE

Quality Analyst, Radious, February 2022 – September 20202

Investigate customers complaints.

Coach customer service agents and Supervisors.

Analyze calls.

Respond to customer emails.

Chat Specialist, Conduent, September 2017 – 2022

Respond to customer inquiries through chat and emails.

Provide quotations to customer.

Gift Shop Associate,Hilton Rose & SPA June 2015 – August 2017

Inventory control.

Staffs performance coaching.

Goods Procurement.

Lost Prevention Agent, Hilton Rose & SPA June 2014 – August 2015

Secure and protect

Patrols perimeters

Reporting

Sales agent, Global Gateway solutions, 2012 – June 2014

Sales and Customer Service

Unarmed Security Guard, Mica Security Ltd 2008-2012

Secure and protect

EDUCATIONAL PROFILE

Heart Trust (NSTA) 2012

Essential computer skills

Supervisory Management Level 3

Human resources management level 5

Montego Bay Community College 2010 - Pending

Associate degree (business studies)

Frome Technical High school

Caribbean Certificate, Examinations Council (CXC), 2004-2010

Successfully gained passes Mathematics, English, social studies, Chemistry, physic, information Technology and H.S.B

SYSTEMS KNOWLEDGE

•Microsoft excel, Microsoft words, Microsoft access and Microsoft Outlook.

•On q accounting software for reports, Quick book point of sale, CRMs, Slack, LiveVox and Calabrio

REFEREES

Available upon request

Contact this candidate